Help Desk Analyst

Description

We are looking for a dedicated Help Desk Analyst to join our team in Kalamazoo, Michigan. This is a PART-TIME role where you can see between 24-30 hours of consistent work. This long-term contract position offers an excellent opportunity to provide essential IT support and ensure smooth technical operations within a dynamic paper and packaging industry environment. The role requires onsite presence and focuses on delivering effective solutions to hardware and software challenges.

Responsibilities:

Diagnose and resolve basic IT issues, ensuring minimal disruption to operations.

Configure and image PCs and laptops to meet organizational standards.

Set up and maintain workstations, ensuring optimal functionality.

Install and connect printers and other hardware devices to the network.

Perform basic troubleshooting of hardware and software concerns.

Upgrade and maintain hardware components to enhance performance.

Assist with software installations, updates, and problem resolution.

Provide technical support in a data center environment.

Address and resolve workstation hardware issues efficiently.

Document and report technical problems and resolutions for future reference.

Requirements

Proven experience with laptop and workstation hardware setup and maintenance.
Strong skills in imaging and configuring laptops.
Proficiency in hardware and software installation and upgrades.
Ability to troubleshoot and resolve hardware and software issues.
Familiarity with printer setup and connectivity.
Knowledge of desktop support in a detail-oriented environment.
Experience working in a data center setting.
Excellent problem-solving and communication skills.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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