Business Analyst (Freight Forwarding / Parcel & delivery platforms / Customs - Domain )

Job Description

We are seeking a Business Analyst with strong Freight Forwarding and/or US Customs Brokerage experience to support multiple US and Canada–specific initiatives. The ideal candidate will have hands-on experience working with CargoWise One and a deep understanding of freight data flows, integrations, and operational nuances, rather than just data movement.

Key Responsibilities

• Act as a Business Analyst for Freight Forwarding and Customs Brokerage projects, with primary focus on US and Canada operations.
• Work extensively with CargoWise One (CW) for integration, configuration, and operational workflows.
• Analyze and document end-to-end freight forwarding processes, including imports, exports, customs clearance, and brokerage workflows.
• Understand and articulate how freight data flows across systems, including bookings, shipments, customs filings, and financial data.
• Gather, analyze, and document business requirements for system integrations using API, EDI, and XML.
• Support EDI integrations (e.g., Green Screen–based EDI systems or similar legacy EDI platforms).
• Collaborate with technical teams, vendors, and stakeholders to ensure accurate translation of business needs into technical solutions.
• Participate in UAT, defect triage, and post-implementation support.
• Ensure compliance with US and Canadian customs regulations during system and process changes.