Systems Support Specialist

We're searching for a skilled Systems Support Specialist. Our client is located in the Rockefeller Plaza. This opportunity is permanent. Our client offers a generous salary + bonus and amazing benefits.

Primary Responsibilities

• Serve as the first line of defense and frontline technology expert for 20+ NYC associates, providing immediate hands-on support while simultaneously delivering high-quality remote technical assistance to associates across all offices nationwide.
• Manage the complete Help Desk experience—accurately documenting every issue, tracking resolutions, and ensuring no problem falls through the cracks regardless of which office needs support.
• Administer users, computers, and security groups across Active Directory and Azure Active Directory, managing permissions and provisioning with precision.
• Deploy and maintain Group Policy Objects (GPOs) that keep our multi-office infrastructure secure and standardized.
• Execute rapid PC setups and configurations when new team members join or technology needs evolve—knowing that every hour of downtime impacts business operations.
• Install, upgrade, and maintain desktop hardware and software across our technology stack, ensuring every system runs at peak performance while troubleshooting and guiding remote users through similar processes.
• Provide expert support across PC applications, desktop hardware, audio-visual systems, network infrastructure, and data communications—maintaining the skill level to solve virtually any technical challenge.
• Orchestrate audio-visual excellence for events ranging from small team meetings to large-scale presentations in our NYC office, ensuring flawless execution when executives and clients are in the room.
• Diagnose and resolve hardware issues quickly—both hands-on for NYC users and remotely for associates in other offices—coordinating repairs while minimizing user disruption and keeping everyone productive.
• Collaborate closely with Systems Support Specialists nationwide and the Director of Systems Support, providing project updates, sharing knowledge across the team, and escalating critical issues with sound judgment.
• Provide after-hours support and 24x7 coverage for both helpdesk and computer operations during your on-call rotation (every 5-6 weeks), being the reliable professional who responds when systems need immediate attention—regardless of which office or time zone requires help.
• Manage vulnerability assessments and drive remediation efforts that keep our infrastructure secure against evolving cyber threats.
• Coordinate television studio operations in NYC, responding to technical issues and ensuring our broadcasts maintain professional quality (comprehensive training provided).
• Operate batch processing systems and promote development code to production using established scripts, supporting the software deployment lifecycle (training provided).
• Perform related duties as assigned, adapting to the evolving technology needs of a dynamic investment management firm.

Preferred Qualifications

• Meticulous attention to detail—you catch issues before they become problems and ensure every configuration is exactly right.
• Proven background in customer service with a track record of turning frustrated users into satisfied advocates, both in person and through remote support.
• Experience supporting executives is essential—you understand the unique demands, discretion, and white-glove service that senior leadership expects.
• 3+ years of PC troubleshooting experience with ability to diagnose and resolve issues quickly under pressure.
• Strong audio-visual background with hands-on experience setting up and managing AV systems for professional environments.
• Excellent remote troubleshooting skills with ability to guide users through technical solutions clearly and patiently.
• PowerBI experience preferred—ability to support data visualization and reporting tools used by our investment teams.
• Broadcasting or television studio experience preferred but not required—we'll provide comprehensive training for our studio operations.
• A+ and/or Network+ certification preferred, demonstrating formalized technical knowledge.
• Passion for technology and genuine curiosity about how systems work together to enable business success.
• Ability to thrive in fast-paced, high-stakes environments where technology directly impacts business outcomes.
• Strong communication skills with ability to explain technical concepts clearly to non-technical professionals.
• Quick learner who adapts rapidly to new technologies, tools, and evolving business processes.
• Self-motivated and able to prioritize effectively when balancing immediate local needs with remote support requests from multiple offices.