Project Manager Organizational Change Management (OCM Lead)

Project Manager Organizational Change Management (OCM Lead):

• Serve as the OCM workstream lead for Direct Client IT projects; liaise with other workstream counterparts to ensure integration with other workstreams, and deliver OCM information relating to scope, budget, risk, and resources of the IT work effort being managed.
• Coordinate OCM tasks, activities, and assignments, monitor daily work efforts and execution of tasks, activities, and assignments, perform quality review of work products, provide status reports, and escalate functional, quality, and/or timeline issues appropriately.
• Coordinate the development and completion of OCM related project material.
• Review and provide constructive feedback on all OCM deliverables and confirm alignment with preceding, dependent, and/or succeeding deliverables; for both OCM and other workstreams.
• Ensure all OCM deliverables meet or exceed acceptance criteria, are delivered on time, within budget, and adhere to high quality standards, and meet the expectations of the project and Direct Client
• Responsible for tracking key project milestones for all projects with an OCM component.
• Assist in identifying, prioritizing, and communicating opportunities for OCM to achieve project goals.
• Participate in and/or facilitate OCM workstream meetings, workshops, and implementation activities.
• Support OCM activities across IT project types including enterprise system implementations, cloud migrations, cybersecurity and infrastructure initiatives, software development projects, and digital transformation efforts; tailoring change strategies to the unique people, process, and technology impacts of each project type.
• Collaborate with IT project managers, solution architects, and technical teams to assess organizational impact of system changes and develop stakeholder engagement, communication, and training plans aligned to IT project milestones and go-live dates.
• Develop and maintain IT-specific OCM artifacts including change impact assessments, stakeholder analyses, readiness assessments, resistance management plans, and post-implementation sustainment plans to support end-user adoption of new technologies and systems.

• Education: Bachelor s Degree in Communications, Marketing, Business Administration, or other related field, or equivalent work experience.
• Experience: Typically has 3 to 5 years of business/industry work experience, with 1 to 3 years of project or program leadership/management and/or change management experience.

• Knowledge of the principles, methods, practices, tools and techniques outlined in Project Management Body of Knowledge (PMBOK).
• Knowledge of assessment and analytical process and practices.
• Knowledge of industry concepts, practices relating to adult learning and instructional theories.
• Knowledge of Change Management practices.
• Skill in effective communication, coordination, and analytics.
• Skill in strategic planning, program development, and project management.
• Skill in researching, compiling, and analyzing data to report findings and recommend solutions.
• Skill in providing presentations, consultation services, and training programs.
• Skill in using Microsoft Suite; including but not limited to Word, Excel, PowerPoint, SharePoint.
• Skill in overseeing change management activities and tools to identify and evaluate stakeholders knowledge, skills, and abilities, enhance professional development, deliver communications and increase engagement, and monitor implementation for multiple enterprise level projects, priorities, and initiatives in accordance with policies, procedures, and systems and applications requirements.
• Skill in communicating and collaborating with Leadership, Organizational Change Management staff and consultants, Project Management Teams, Project Networks, Stakeholders, and other project vendors.
• Ability to plan, coordinate, prioritize, manage complex work assignments and schedules and develop deliverable and Task Work Order requirements.
• Ability to research, identify, and implement innovative solutions.
• Ability to facilitate and coordinate meetings, workshops, conferences, etc.
• Ability to communicate effectively; both verbally and written.
• Ability to establish and maintain effective working relationships.
• Ability to work independently and as a team.
• Ability to coordinate and manage projects and resources from a high level, including cost, work, and vendor performance.
• Ability to categorize work, set priorities, and determine short and/or long-term goals and strategies to achieve them.

• Communication: Can clearly convey information, in both written and verbal formats, to individuals or groups in a wide variety of settings. Must have the ability to effectively listen and process information provided by others.
• Customer Service: Works well with clients and customers. Able to assess the needs of the customer, provide information or assistance to satisfy expectations or resolve a problem.
• Decision Making: Makes sound, well-informed, and objective decisions.
• Flexibility: Is open to change, new processes (or process improvement), and new information. Can adapt in response to new information, changing conditions, or unexpected obstacles. Ability to receive and give constructive criticism and maintain effective work relationships with others.
• Interpersonal: Shows friendliness, courtesy, understanding, and politeness to others.
• Leadership: Motivates, encourages, and challenges others. Can adapt leadership styles in a variety of situations.
• Problem Solving: Able to identify, evaluate, and use sound judgment to generate and evaluate alternative actions, and make recommendations accordingly.
• Team Building: Encourages, inspires, and guides others toward accomplishing the common goal.
• Quality Assurance: Knowledge of the ideologies, techniques and tools for quality assurance and control. The ability to put the ideologies, techniques, and tools into practice.