Service Desk TechnicianOn-SitePosition OverviewTEKsystems is in need of a Service Desk Technician to support a fast-paced operations environment. This role focuses on delivering a positive customer experience by handling incoming support calls, troubleshooting hardware issues, and assisting with service desk tasks. The position requires strong communication skills, attention to detail, and the ability to stay calm and effective during high-volume periods.
This is an on-site role within a close-knit team and offers long-term growth potential within a rapidly expanding organization.
Key Responsibilities- Provide professional, accurate, and efficient support for incoming calls from customers and field operations teams.
- Troubleshoot hardware issues and assist with service desk tasks.
- Serve as a backup operator to help maintain system integrity.
- Monitor system alerts, error logs, and communication networks; escalate issues according to established procedures.
- Enter and validate data within scheduling systems.
- Complete daily checklist tasks with accuracy and consistency.
- Participate as a team member on assigned projects.
- Perform User Acceptance Testing for new software releases.
- Complete system configuration requests as assigned.
- Identify processing errors, perform preliminary troubleshooting, and escalate when necessary.
- Support additional duties as assigned.
- Work during designated blackout periods aligned with high-attendance operational days.
Top Skills & Attributes- Strong problem-solving ability with a calm, solutions-focused mindset.
- Excellent verbal and written communication skills.
- Detail-oriented with strong multitasking abilities.
- Technical aptitude, including interest or experience with gaming, PC building, or basic hardware troubleshooting.
Required Qualifications- Entry-level IT or service desk experience.
- Strong customer service skills and a willingness to learn.
- Ability to work on-site and collaborate with a small, supportive team.
- Openness to taking on new tasks and adapting to evolving needs.
Preferred Qualifications- Associate's or Bachelor's degree.
- Experience with help desk or technical support environments.
Work Environment- On-site role within a collaborative, close-knit team.
- Opportunity for long-term growth in a rapidly expanding organization.
Job Type & LocationThis is a Contract position based out of Louisville, KY.
Pay and BenefitsThe pay range for this position is $18.75 - $18.75/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace TypeThis is a fully onsite position in Louisville,KY.
Application DeadlineThis position is anticipated to close on Feb 9, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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