Desktop Support Technician

Description
We are seeking six (6) IT Support Technicians to provide on-site Tier 1 support during the Riverview Epic go-live event. These technicians will serve as additional hands to assist the existing helpdesk and technical teams, who anticipate significantly increased ticket volume during the activation period.
Technicians will support workflow stabilization, triage issues, and escalate as needed while working closely with Parkview's internal IT teams.
Top Skills' Details
1. Provide Tier 1 troubleshooting
2. Assist with desktop/device troubleshooting, basic hardware tasks, and workstation readiness
3. Escalate unresolved issues to internal IT teams
Project Start: February 20, 2026 at 20:00
Go-Live Date: February 21, 2026
Duration: 2 weeks
Training: 8 hours during regular business hours prior to go-live
Shifts & Coverage
Technicians will be assigned to cover 2nd and 3rd shifts for the entire two-week period:
2nd Shift: 4:00 PM - 12:00 AM
3rd Shift: 12:00 AM - 8:00 AM
Coverage includes nights and weekends, and hours will be consistent throughout the two-week support window.
Roles Needed (Blended Skill Set Preferred)
All six resources will function as flexible Tier 1 field support for go-live needs, including:
Helpdesk support
Runners
Desktop technicians
Key Responsibilities:
Provide Tier 1 troubleshooting for Epic-related issues during go-live
Serve as runners for on-unit support needs
Assist with desktop/device troubleshooting, basic hardware tasks, and workstation readiness
Escalate unresolved issues to Parkview's internal IT teams
Maintain clear documentation of issues and resolutions
Support onsite Parkview leadership and clinicians proactively during the go-live window
Skills
Desktop, Deployment, Troubleshooting, Hardware, Active directory, Customer service, Technical support, Help desk support, Printers, Support, Windows
Job Type & Location
This is a Contract position based out of Noblesville, IN.
Pay and Benefits
The pay range for this position is $18.00 - $23.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Noblesville,IN.
Application Deadline
This position is anticipated to close on Feb 7, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.