Production Support Analyst

Hybrid in Houston, TX, US • Posted 2 days ago • Updated 2 days ago

Contract W2

No Travel Required

Hybrid

Depends on Experience

Fitment

Dice Job Match Score™

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Job Details

Skills

ETRM
Back Office
Middle Office
Production Support
Documentation
Computer Science
Communication
Analytical Skill

Summary

Hiring: Production Support Analyst
Long-term contract, hybrid in Houston (3 days onsite, 2 days remote)

The ideal candidate will have 1-2 years of experience with development who can trasition to a highly functional role.

This role provides day‑to‑day production and operational support during the transition from Aligne to Orchestrate. Working alongside the Senior Business Analyst, this position helps keep the ETRM implementation running smoothly by supporting users, troubleshooting issues, coordinating project activities, and maintaining documentation. Experience with ETRM systems—especially in power or renewables—is strongly preferred.

Key Responsibilities

Provide daily production support for the Orchestrate ETRM system
Troubleshoot system and data issues; escalate as needed
Assist with UAT, test execution, and defect tracking
Support Middle Office, Back Office, and Accounting users
Maintain reference data, configuration items, and process documentation
Coordinate meetings, workshops, and follow‑ups
Maintain requirement logs, change logs, and decision registers
Prepare agendas, capture meeting notes, and track action items
Assist the Senior Business Analyst with analysis, validation, and training materials

Skills & Experience

Experience with ETRM systems (Aligne, Orchestrate, Endur, RightAngle, etc.)
Preferred background in power, renewables, or ISO market trading
Strong analytical and troubleshooting skills
Excellent communication and organizational abilities
Proficiency with Microsoft Office (Excel, Word, Visio, PowerPoint)
Bachelor’s degree in IT, Computer Science, Business, or related field

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91102959
Position Id: 8903536
Posted 2 days ago

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