Amtex Systems Inc is an information technology and talent solutions company offering talent and BI consulting to the companies in US for over 25 years.
Our solutions are designed to fill resource gaps, by providing the right candidates who deliver value to the organization. Our propensity to nurture and build strong relationships with our clients helps us better understand their business demands and gives us the ability to provide services that are on time and rise above the rest.
Hi
We have an urgent role of Production Support Engineer.
URGENT HIRE!
Production Support Engineer
Location: Columbus OH
Hybrid - 4 days on site, WFH on Fridays
First round interview is ON SITE
Production Support Engineer for a Contract to Hire role to join the Run Team providing production support to their data systems. It monitors them, resolves incidents, and keeps them healthy. Team members also cross-train and support each other across all products where possible.
Responsibilities
- Provide production support for data systems.
- Monitor data systems, resolve incidents, and keep them healthy.
- Cross-train and support team members across all products where possible.
Support the following systems:
- EUR (End User Reports): the reports business users rely on every day.
- EDW (Enterprise Data Warehouse): our data warehouse, with data-loading pipelines built on Azure Synapse.
- KIMain: our central SQL Server database. It is the data hub that feeds reporting, the data warehouse, and other downstream applications.
- Fabric Data Warehouse: our newer Microsoft Fabric cloud data platform.
- Microservices and KMWMain: Fabric work by other development teams, which the Run Team will also support.
- Perform monitoring, incident triage, and resolution, including on-call or rotating support.
- Communicate clearly with business users and follow ticket and incident-process discipline.
- Conduct troubleshooting and root-cause analysis.
Qualifications
- Production support experience: monitoring, incident triage, and resolution, including on-call or rotating support.
- SQL Server and T-SQL.
- Azure Synapse pipelines or Azure Data Factory.
- Troubleshooting and root-cause analysis.
- Clear communication with business users, and ticket and incident-process discipline.
Preferred Skills
- Microsoft Fabric (lakehouse, warehouse, pipelines).
- Power BI or similar reporting tools.
- Azure monitoring and alerting basics.
- PowerShell or Python scripting.
- Exposure to ERP data (Dynamics 365 or AX), ETL, or microservices concepts.
- Willingness to cross-train across products.
- Strong production support experience with SQL Server, Azure data pipelines, and reporting.
