UX Researcher

RESPONSIBILITIES:
Kforce has a client in Plano, TX that is seeking a UX Researcher.

Responsibilities:
* Develops partner relationships to identify research, strategy, and alignment opportunities
* Explores and validates incoming requests for complex research and strategy projects, and works closely with the director to scope relevant efforts in qualitative research, experience mapping/service design, and strategic alignment
* Deconstructs desired outcomes to produce clear expectations, breakdown of phases, and achievable milestones; Creates documents outlining scope, criteria, and timeline in alignment with project needs
* Drives work and capacity planning, keeping a pulse on incoming work and team members' areas of specialization to most effectively set expectations and staff projects
* Maintains detailed knowledge of the goals, approach, phases, and status across multiple projects and exhibits advanced understanding of the nuanced differences across areas of strategic execution
* Contributes to project work in experience research and strategy, as needed and during select phases
* Coaches and mentors team members in experience research, strategic alignment facilitation, workshop theory, experience mapping, and technical practices
* Acts as oversight on projects, exhibiting advanced domain knowledge in research practices to provide teams with constructive guidance on methodology, approach and analysis planning, and healthy challenge during synthesis and delivery
* Drives continuous improvement of internal processes to increase efficiency and streamline operations
* Owns team metrics across services, combining data from multiple sources to produce numbers that reflect volume, impact, and outcomes; delivers program updates for periodic reporting
* Develops ways to communicate outcomes and impact over time, maintains relationships with stakeholders, and holds team members accountable for post-project tasks

REQUIREMENTS:
* Exhibit advanced facilitation, negotiation and consensus building skills
* Advanced communication skills experienced in presenting to Senior and Executive leaders
* Demonstrated understanding of human-centered design approaches, methods, and principles
* Advanced experience with Program and/or Project Management methods and tools
* Research skills should span beyond the digital space and over-index in moderated strategic efforts taking broad conversations and distilling them into pattern-analyzed findings focused on the nuances

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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