Location: Allentown, PA
Salary: Negotiable
Description: Executive Support SpecialistLocation: Allentown, PA (Hybrid - 3 Days Onsite per Week)
Duration: 6-12 Month Right-to-Hire (RTH)
Rate: $55
Employment Type: Contract-to-Hire
About the RoleWe are seeking an experienced
Executive Support Specialist to provide high-touch, white-glove technology support to executive leadership. This individual will serve as the trusted technology partner for senior leaders, ensuring a seamless, secure, and highly personalized technology experience that maximizes productivity and supports critical business operations.
This role requires strong technical expertise, exceptional customer service skills, discretion, and the ability to thrive in a fast-paced, high-visibility environment. The Executive Support Specialist will work closely with infrastructure, cybersecurity, collaboration, engineering, and support teams to deliver outstanding executive technology services.
Responsibilities- Serve as the primary technology contact for executive leaders and their administrative staff, delivering responsive, professional, and confidential support.
- Provide end-to-end support for executive technology environments, including desktops, laptops, mobile devices, Microsoft 365 applications, collaboration platforms, conference room technologies, and connectivity services.
- Support executive meetings by ensuring Teams Rooms, audiovisual systems, collaboration platforms, presentations, and meeting technologies are fully operational before and during critical events.
- Troubleshoot and resolve complex hardware, software, networking, and endpoint technology issues, coordinating with internal IT teams when necessary.
- Build trusted relationships with executives, executive assistants, and business stakeholders, serving as a liaison between leadership and technology teams.
- Enable reliable technology experiences for executive travel, remote work, and hybrid collaboration environments.
- Support digital workplace initiatives and technology modernization efforts that enhance executive productivity and employee experience.
- Gather executive feedback and translate business needs into actionable technology improvements.
- Identify and mitigate technology risks while maintaining support documentation, standards, and best practices.
- Promote and support cybersecurity initiatives, ensuring executive technology environments align with corporate security standards while maintaining strict confidentiality.
Required Qualifications- Associate's degree in Information Technology, Computer Science, Business Technology, or a related field preferred.
- Equivalent combination of education, technical training, certifications, and relevant work experience will be considered.
- 5+ years of experience in advanced desktop support, executive support, workplace technology, or customer-facing IT support roles.
- Experience supporting senior leaders, executives, or VIP users.
- Hands-on experience supporting:
- Microsoft 365
- Windows operating systems
- Mobile devices
- Microsoft Teams
- Conferencing technologies
- Collaboration platforms
- Strong troubleshooting and problem-solving skills across hardware, software, networking, and endpoint technologies.
- Ability to manage multiple priorities and deliver exceptional service in a fast-paced, high-visibility environment.
Preferred Qualifications- Experience supporting executive conference rooms, Microsoft Teams Rooms, and audiovisual technologies.
- Familiarity with:
- Microsoft Intune
- Microsoft Entra ID
- Microsoft 365 Administration
- Teams Phone
- Endpoint management platforms
- Experience working within ITIL-based service management environments.
- Relevant certifications such as:
- Microsoft Certifications
- ITIL Foundation
- CompTIA Certifications
- Equivalent technical certifications
- Experience supporting organizational change initiatives and technology adoption programs.
Ideal Candidate- Executive/VIP support experience with a strong customer-first mindset.
- Strong communication and relationship-building skills.
- Proven ability to maintain confidentiality and work effectively with senior leadership.
- Comfortable operating independently in high-pressure and highly visible situations.
- Passion for delivering an exceptional end-user technology experience.
Please send resume to along with your Linked IN.
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