Salesforce FSM SME Lead

Remote • Posted 9 hours ago • Updated 9 hours ago
Contract Independent
Contract W2
Contract Corp To Corp
Remote
Depends on Experience
Fitment

Dice Job Match Score™

🛠️ Calibrating flux capacitors...

Job Details

Skills

  • Salesforce
  • FSM/FSL
  • Mobile UX

Summary

Job Title: Salesforce FSM SME Lead

Location: Remote

Duration: Long term contract

Job Description:

  • Business-Facing Lead: Act as the primary bridge between Telco business stakeholders and the technical delivery team.
  • Phase 0 Strategy: Lead discovery workshops to map "To-Be" processes for fiber, 5G, and maintenance operations.
  • Define functional requirements for the MuleSoft team to connect FSL with legacy OSS/BSS systems
  • Define MVP scope and build the functional roadmap for a national-scale workforce.
  • Design territory, resource, and scheduling logic from scratch (Greenfield).
  • Create User Stories and functional specs for complex work order lifecycles.
  • Develop a Mobile UX strategy for offline-first technician workflows.
  • FSL Expert: 2+ full-lifecycle FSL implementations (Salesforce Certified Field Service Consultant required).
  • Telco Specialist: Deep knowledge of Truck Roll logistics, fiber/network maintenance, and Business process frameworks.
  • Proven experience working alongside MuleSoft architects to define API-led data contracts.
  • Ability to influence stakeholders and manage operational change

Thanks & Regards

Saravanan

DMinds Solutions Inc.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10513378
  • Position Id: 8961213
  • Posted 9 hours ago
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