Help Desk/Desktop Support Analyst

Description

We are looking for a Help Desk/Desktop Support Analyst to provide day-to-day technical support for end users in San Francisco, California. This contract position focuses on resolving desktop and operating system issues, supporting Windows-based environments, and delivering timely assistance through a structured service desk process. The ideal candidate is comfortable handling troubleshooting requests, maintaining user access, and ensuring a dependable support experience across the organization.

This is an on-site, contract opportunity located in San Francisco.

Responsibilities:

Provide front-line technical assistance for hardware, software, and desktop-related issues affecting end users.

Diagnose and resolve problems within Microsoft Windows environments, including Windows 10 systems, to restore productivity quickly.

Manage and complete service desk tickets by documenting issues, tracking progress, and communicating updates to users.

Support account access needs through Active Directory, including routine user administration and permission-related requests.

Investigate recurring technical concerns, apply practical troubleshooting steps, and escalate complex matters when needed.

Install, configure, and maintain desktop systems and standard workplace applications to support daily operations.

Deliver clear guidance to employees on technical issues and recommended solutions in a thorough and attentive manner.

Requirements

Experience providing help desk or desktop support in a detail-oriented IT environment.
Working knowledge of Active Directory for user account and access support tasks.
Hands-on experience supporting Microsoft Windows, including Windows 10 workstations.
Ability to perform basic troubleshooting across desktop hardware, software, and operating system issues.
Familiarity with handling and updating service desk tickets in an organized support workflow.
Strong communication skills with the ability to explain technical concepts clearly to end users.
Ability to prioritize multiple support requests while maintaining accurate documentation and follow-through.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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