Job Title: Network and Computer Systems Administrators
Location: Columbia, MD
Employer: 4Consulting, Inc
Position Type: Full Time
Worksite: Remote
Position Summary
4Consulting, Inc is seeking a qualified Network and Computer Systems Administrators to support technology consulting, application development, systems analysis, testing, data management, cybersecurity, infrastructure, or project delivery services for client projects. The selected candidate will perform duties consistent with the client’s project requirements and company delivery standards.
Essential Duties and Responsibilities
The candidate will be responsible for:
- Administer and configure ServiceNow applications, workflows, service catalogs, and platform components to support business and IT service management requirements.
- Maintain the Configuration Management Database (CMDB), platform integrations, user roles, access permissions, and reporting capabilities.
- Troubleshoot platform issues, support incident resolution and upgrades, and maintain platform performance, availability, and operational reliability.
- Support ITIL-based service management processes, maintain technical documentation, and ensure platform configurations align with federal security and compliance requirements.
Minimum Qualifications
The position requires:
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Education
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Bachelor’s degree in Computer Science, Information Technology, Engineering, Business, or related field, or equivalent combination of education and experience.
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Experience
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Experience administering, configuring, and supporting ServiceNow platforms, IT service management workflows, CMDB, integrations, access controls, and enterprise IT operations. The source does not specify a minimum number of years.
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Technical Skills
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ServiceNow Administration, ServiceNow Configuration, ServiceNow Workflows, Service Catalog Management, Configuration Management Database, ServiceNow Integrations, Role-Based Access Control, ServiceNow Reporting, ITIL Service Management, Platform Troubleshooting
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Business / Domain Skills
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- Experience supporting Federal Government IT service management initiatives, including enterprise service operations, configuration management, and platform administration in secure government environments.
- Experience administering enterprise service management processes, including incident, problem, change, request, and service catalog management aligned with ITIL practices.
- Experience supporting configuration management databases (CMDB), asset and service records, workflow governance, access controls, system integrations, and operational reporting to maintain reliable and auditable IT services.
- Experience coordinating with government stakeholders, service owners, infrastructure teams, and application support teams to resolve platform issues, manage upgrades, maintain compliance documentation, and improve service delivery.
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Communication
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Ability to communicate with technical and business stakeholders.
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Documentation
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Ability to prepare project documentation, status updates, and deliverables.
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Work Authorization
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Must be legally authorized to work in the United States. Sponsorship may be considered where permitted by company policy and project requirements.
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Certification Required
None
Travel Required
None
Supervisory Role
No
Preferred Qualifications
- Experience supporting ServiceNow platform enhancements, upgrades, integrations, and configuration improvements.
- Ability to troubleshoot complex platform issues and maintain reliable IT service management operations.
- Strong analytical, documentation, communication, and stakeholder collaboration skills.
Equal Employment Opportunity Statement
4Consulting, Inc is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, citizenship status, immigration status where protected by law, or any other legally protected status. All candidates will be evaluated based on job-related qualifications, experience, skills, availability, and ability to perform the essential duties of the position.
