Join a global industrial AI company as an IT Support Engineer based onsite in Tempe, Phoenix. This full-time role owns day-to-day IT support and operations for the Phoenix office while contributing to global IT standards, processes, and tooling. You'll be responsible for resolving tickets efficiently, maintaining a secure and compliant environment, and ensuring a consistent, high-quality end-user experience across endpoints, networks, and key SaaS platforms. The company operates a modern, cloud-first environment with no traditional server infrastructure, where security, reliability, and user experience are embedded into daily operations.
This is a strong opportunity for a hands-on IT professional to make a tangible impact at a fast-moving, globally scaled industrial AI company. You won't just be closing tickets - you'll be driving automation, standardization, and clear documentation that reduces friction and increases velocity across regions and teams. The environment is modern and cloud-first, meaning you'll work across best-in-class platforms including M365, Google Workspace, Intune, Jamf Pro, and Microsoft Defender rather than managing legacy infrastructure. You'll serve as a trusted partner to both local and global colleagues, bridging the gap between user needs, compliance, and technical constraints. The company culture is genuinely collaborative - built across 60+ nationalities with a strong focus on diversity, equity, and inclusion. The benefits package is equally compelling, with unlimited PTO, paid parental leave, competitive health coverage for employees and all dependents, 401(k) with employer matching, and a paid mobile phone and WiFi. For an IT professional who wants ownership, variety, and the chance to work alongside world-class talent on high-impact problems, this role delivers.
Required Skills & Experience - Hands-on experience in first-line IT operations support as a desktop or endpoint engineer
- Strong collaboration and communication skills with the ability to work effectively across local and global teams
- Ability to work onsite in Phoenix while supporting a hybrid global workforce
- Self-starter with the ability to work independently and adapt when faced with unexpected challenges
Desired Skills & Experience - Experience troubleshooting M365 and Google Workspace
- Familiarity with Entra ID, Google Identity Platform, SSO, SCIM, and SAML integrations
- SaaS application and license administration experience
- Experience with Microsoft Defender, Intune, and Jamf Pro
- Proficiency across macOS, Windows, and Linux distributions
- Network and firewall troubleshooting experience
- AV equipment support experience
- Experience with Atlassian products including Jira, JSM, and Confluence
- Slack administration experience
- Python and PowerShell scripting ability
What You Will Be Doing Tech Breakdown
- 35% Endpoint and Device Management - macOS, Windows, Linux, Intune, Jamf Pro, and Microsoft Defender
- 25% Help Desk and Ticket Resolution - first-line support, troubleshooting, and end-user experience
- 25% SaaS Platform Administration - M365, Google Workspace, identity platforms, and license management
- 15% Automation and Documentation - scripting, process standardization, and knowledge base maintenance
Daily Responsibilities
- 55% End-User Support and Operations - ticket management, endpoint support, network troubleshooting, and AV assistance
- 30% Platform and Identity Administration - SaaS tools, SSO integrations, and security compliance
- 15% Process Improvement and Documentation - automation, standardization, and global IT contributions
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