Business Analyst
- Business Systems Analyst on projects across Infrastructure Services, including Networking, Server, Workstation Services, O365, VoIP Telecommunications and Service Center teams.
- Candidate must be a self-starter who takes ownership and responsibility of project assignments.
- BSA will apply proven communication, analytical, and problem-solving skills to help support the project, and to ensure that deliverables are met according to specifications.
- BSA duties will also include data analysis, designing solutions and writing up technical requirements, testing and implementing technology solutions.
- Conducting research, creating procedures to improve the existing systems, providing training and support to users,
- Writing Request for Proposals and Contract Scope of Deliverables.
**** Mandatory Skills & Experience ****
• Experience with ServiceNow integrations (Asset Management, Inventory Management, CMDB discovery, Webex)
• Telecommunications Expense Management experience a plus
• MUST HAVE strong experience using M365 Productivity Suite
• MUST HAVE data analytics experience
• Experience with Contracts and Request for Proposals a plus
