Conversation Designer IVR Implementation @ US _ Remote - Only on W2

Job Title: Conversation Designer IVR Implementation

Location: Providence, Rhode Island (Remote with occasional monthly travel Hybrid)
Domain: Product Manager / Product Owner (Conversational AI IVR & Chatbot)
Duration: Long Term
Only on W2
Please share the resume at

• Total Experience: 6+ Years
• Relevant Experience: 4+ Years in Conversational Design / IVR

Role Overview

We are seeking an experienced Conversational Designer to support an IVR implementation program for a regional US bank. This role focuses on designing intuitive, customer-centric conversational experiences across IVR, voice, and chatbot channels, leveraging AI, NLP, and ML platforms.

Key Responsibilities

• Lead end-to-end IVR and conversational experience design across voice and chat channels
• Design conversational flows, call trees, wireframes, mockups, and user journeys
• Analyze existing IVR and chatbot flows to identify optimization and AI/ML expansion opportunities
• Apply human-centered design and UX research methodologies to advocate for the customer
• Establish and maintain conversational design standards, guidelines, and best practices
• Collaborate with engineering, product, business, and AI teams to deliver scalable solutions
• Leverage NLP, ML, LLMs, and RAG systems to enhance customer experiences
• Scope requirements, estimate effort, plan work, adapt to changing priorities, and escalate risks
• Champion design-led enhancements grounded in data, research, and CX insights
• Stay current with industry trends in Conversational AI, UX, and CX