Job Title
Audio/Visual Support Engineer
Location
Hopkinsville, KY - Onsite 100%
Billing Rate
$40/hr
Years of Experience
5-7+ Years
Full JD
Role: Audio/Visual Support Engineer
Location: Hopkinsville, KY - Onsite 100%
Duration: 6 months
Required Technical Skill Set:
Crestron Audio/Video device setup & Support
Teams conferencing setup
Conference room support
Zoom setup & Support
Desired Competencies (Technical/Behavioral Competency) - Primary Skills:
Provide white glove support onsite for Audio/Video solution at conference rooms for larger events, meetings, and webinars.
Performing tasks that require physical presence at a Customer Locations.
Performing installation, Configuration and troubleshooting of Audio/Video devices, Conference rooms devices, Windows devices, and Teams/Zoom conferencing solutions.
Performing connectivity management tasks such as connecting, hard reset, soft reset, providing remote access to Level 2 teams and supporting remain to support whole meeting or event durations.
Replacing faulty or damaged Equipment Components, such as hard drives, power supplies, or network cards.
Performing basic troubleshooting steps such as power cycling Devices or checking physical connections.
Performing physical maintenance tasks such as rack and stack operations, Equipment labeling.
Handling the installation, replacement, or removal of Equipment Components.
Ensure proper physical connectivity by connecting and testing network cables, fiber optic connections and communication links.
Maintaining an inventory of Equipment, tracking serial numbers, and managing spare parts.
Performing on-site troubleshooting tasks, such as verifying power and network Connectivity, checking indicator lights, or physically inspecting Devices.
Perform asset management.
Perform Audio/Video testing on conference rooms and prep the rooms 1 hour before the events or meetings.
Secondary Skills:
Strong knowledge in ITIL process.
ITIL Certification
Strong communication
Good understanding of Audio/Video technologies
Good understanding of VIP support for conference rooms setup
Good experience with End user and Deskside support
Mandatory Skills
Crestron Audio/Video device setup & Support
Teams conferencing setup
Conference room support
Zoom setup & Support
White glove support for Audio/Video solutions
Installation, Configuration and troubleshooting of Audio/Video devices
Windows devices support
Connectivity management (connecting, hard reset, soft reset, providing remote access)
Equipment replacement (hard drives, power supplies, network cards)
Physical maintenance (rack and stack, equipment labeling)
Asset management and inventory tracking
Audio/Video testing and room preparation
Preferred Skills
Strong knowledge in ITIL process
ITIL Certification
Strong communication skills
Good understanding of Audio/Video technologies
Good understanding of VIP support for conference rooms setup
Good experience with End user and Deskside support
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: 91171926
- Position Id: OOJ - 1306-310-1785765384
- Posted 17 hours ago
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