Location: San Diego, CA
Salary: $65.00 USD Hourly - $74.00 USD Hourly
Description: Data Analyst IIILocation: Onsite, Monday-Friday (5 days/week)
Duration: Contract (No FTE Conversion)
Interview Process: 1 Round Interview with Hiring Manager and Two Supervisors
Education: High School Diploma Required (Bachelor's Degree Not Required)
Equipment: Supplier to provide laptop, monitor, docking station, and mouse
About the RoleThe Advanced Distribution Management Team (ADMT) is seeking a
Senior Operational Data Analyst to support Electric Distribution Operations, Electric Reliability, Customer Operations, and related business organizations. This role is responsible for analyzing complex utility operations, outage management, customer outage notifications, network and device models, and operational data to provide actionable business insights.
The ideal candidate is a self-directed analytics professional with strong SQL expertise who can independently lead data analysis efforts, identify trends, validate data quality, develop reporting solutions, and communicate findings to both technical and non-technical stakeholders.
This position supports outage-related platforms and analytics solutions including the
Outage Management System (OMS), Advanced Distribution Management System (ADMS), Oracle Utilities Analytics (OUA), and Customer Success initiatives focused on improving customer outage experiences.
Key Responsibilities- Lead complex analysis initiatives involving electric distribution operations, outage management, customer notifications, and operational data.
- Develop, optimize, and maintain SQL queries to support reporting, analytics, and business decision-making.
- Analyze outage, customer, operational, network, and device data to identify trends, anomalies, and opportunities for improvement.
- Perform recurring outage data audits and validate data quality across multiple systems.
- Design and develop reports, dashboards, and data visualizations to support leadership reporting and operational performance monitoring.
- Support development and maintenance of internal and external outage trackers, including cloud-hosted and AWS-based solutions where applicable.
- Partner with business stakeholders, subject matter experts, and application teams to gather requirements and answer complex business questions.
- Evaluate customer outage notification data and outage map analytics to improve customer experience and communication strategies.
- Document business and technical requirements, support user acceptance testing (UAT), and create end-user documentation.
- Translate analytical findings into executive-ready recommendations and presentations.
Required Qualifications- High School Diploma or equivalent required.
- 5+ years of progressive experience in:
- Data Analytics
- Business Systems Analysis
- Database Development
- Business Intelligence/Reporting
- Software Development
- Application or Data Support
- Strong proficiency with SQL and relational databases.
- Experience developing reports, dashboards, and data extracts using:
- SQL
- Oracle tools
- Power BI or equivalent reporting platforms
- Ability to independently analyze large and complex operational datasets.
- Experience validating data, reconciling information across multiple systems, and identifying anomalies.
- Strong problem-solving and analytical skills.
- Excellent written and verbal communication skills.
- Ability to present complex technical information to both technical and non-technical audiences.
Preferred Qualifications- 7+ years of experience supporting:
- Utility Operations
- Outage Management
- Customer Operations
- Operational Analytics
- Experience with:
- Oracle Utilities Analytics (OUA)
- Network Management System (NMS)
- Outage Management Systems (OMS)
- Advanced Distribution Management Systems (ADMS)
- Customer Outage Notification Platforms
- Reliability Data Analysis
- Experience with:
- PL/SQL
- XML
- Power Query
- Power BI Data Modeling
- DAX
- Microsoft Fabric
- Cloud Data Warehousing
- AWS Data Environments
- Utility industry experience strongly preferred.
Preferred Candidate ProfileStrong Analytical Skills- Independently analyzes complex datasets.
- Identifies trends, root causes, and business opportunities.
- Develops practical, data-driven recommendations.
Customer-Focused Mindset- Supports initiatives that improve customer outage communication and experience.
- Uses analytics to drive Customer Success outcomes.
Collaborative Partner- Works effectively with business leaders, SMEs, and technical teams.
- Facilitates requirements gathering and stakeholder discussions.
Detail-Oriented- Ensures accuracy, consistency, and integrity of data and reporting outputs.
Systems Thinker- Understands relationships between applications, operational processes, customer initiatives, and data ecosystems.
Self-Directed Contributor- Quickly adapts to new environments.
- Effectively manages ambiguity and competing priorities with minimal supervision.
Must-Have Skills- Advanced SQL
- Complex Data Analysis
- Data Validation & Quality Assurance
- Reporting & Dashboard Development
- Stakeholder Management
- Executive-Level Communication
Nice-to-Have Skills- Utility Operations
- Outage Management
- OMS / ADMS / OUA
- Power BI
- AWS
- Microsoft Fabric
- PL/SQL
- Customer Operations Analytics
Hiring Manager's Top Priorities- Strong analytical and SQL skills with the ability to independently work through complex operational datasets, validate results, identify anomalies, and provide actionable recommendations.
- Utility operations or outage management experience preferred, including experience with outage management systems, outage notifications, outage maps, reliability reporting, or related utility data.
- Executive-ready communication skills with the ability to clearly present complex technical findings to both technical and non-technical stakeholders and influence decisions through data-driven insights.
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