Workplace Services Representative/ Facilities Manager

Job Title: Workplace Services Representative/ Facilities Manager
Duration: 6+ Months

Location: Chicago, IL

Job Description:

• Facilities Operations & Maintenance Submit and manage building work orders
  Coordinate vendor repair calls and service appointments
  Oversee desk furniture maintenance and repair through vendor coordination
  Respond promptly to spills and minor facilities issues
  Support printer repair and maintenance requests
  Assist with conference room configurations
  Monitor and maintain safety, security, and compliance standards within the workplace.
  Conference Rooms & Shared Spaces Reconcile conference room calendars
  Perform daily meeting room checks
  Restock meeting room refrigerators
  Support catering orders and setup
  Mail, Shipping & Deliveries Receive and deliver mail to business units
  Manage outgoing mail pickup and USPS drop-offs
  Handle FedEx shipments and tracking
  Inventory, Supplies & Refreshments Place and manage supply orders
  Order, receive, store, and restock coffee and snack supplies
  Perform daily and scheduled restocking activities
  Track inventory levels and maintain accurate records
  Perform weekly fridge clean-outs
  Technology & Workplace Support Coordinate laptop recovery
  Process printing requests, producing high quality print products (pitch-books, brochures, signage, etc)
  Support seat changes and floor plan updates
  Maintain workstation name plates
  Reception & Front Desk Coverage provide reception coverage during lunch, breaks, and when the primary receptionist is out of office
  Deliver a high level of customer service by greeting employees and visitors in a friendly, professional, and helpful manner
  Respond promptly and courteously to inquiries, requests, and issues
  Handle lockouts and coordinate access support as needed

Qualifications
Required Previous experience in facilities, office services, or workplace operations
A proactive mindset and the ability to anticipate needs before they arise
A passion for creating exceptional employee and guest experiences
Strong customer service skills with a friendly, responsive, and solution-focused approach-you re approachable, resourceful, and solutions-oriented.
Excellent interpersonal and communication skills
Desire to work as a part of a team while able to manage their day-to-day tasks independently
Strong organizational and time-management skills
Ability to manage recurring schedules and ad-hoc requests
Ability to lift, move, and stock supplies as needed (minimum of 50lbs)
Microsoft Office Suite
Preferred / Plus Experience in hospitality, in-person customer service
Security training and or experience
First Aid and CPR certification
Experience supporting front desk or employee-facing services in a corporate environment
Experience with FedEx Ship Manager, ServiceNow, and/or AutoCad for the Web.