Job Title: Operational Resiliency Program Coordinator
Job location: Santa Clara, CA
Duration: 6 Months Contract to Hire
About the Role:
7+ years of overall professional experience, including at least 4 5 years
supporting business continuity, disaster recovery, operational resilience, or
risk management programs.
Strong organizational and program coordination skills with the ability to
manage multiple workstreams, timelines, and stakeholders
Strong written and verbal communication skills, including the ability to
document plans, procedures, and status updates clearly
Experience working cross-functionally with business, IT, security, facilities,
and third-party partners
Required Knowledge
Working knowledge of operational resiliency principles and the resiliency
lifecycle, including planning, assessment, strategy development, testing,
response, recovery, and continuous improvement
Understanding of Business Impact Analysis (BIA) processes and how BIA
outputs inform recovery priorities and resilience planning
Understanding of TIA and its role in identifying operational or technology
impacts to critical services
Understanding of Disaster Recovery (DR) plans, recovery strategies,
dependencies, and testing requirements
Familiarity with business continuity and incident response concepts,
including crisis management, plan maintenance, and exercise support
Knowledge of risk identification, issue tracking, remediation follow-up, and
control documentation
Preferred Skills
Experience coordinating plan reviews, updates, exercises, and after-action
follow-up activities
Ability to analyze data and documentation to identify gaps, inconsistencies, and
improvement opportunities
Familiarity with resilience, continuity, or risk management platforms and reporting
tools
Understanding of regulatory, audit, or compliance expectations related to
resiliency and recovery programs
Proficiency in Microsoft Office or Google Workspace, especially Excel/Sheets,
PowerPoint/Slides, and document management tools
Candidate Attributes
Detail-oriented and process-driven
Able to work independently while coordinating across diverse teams
Comfortable handling sensitive information with professionalism and discretion
Strong follow-through and ability to drive tasks to completion
Adaptable in a fast-paced environment with changing priorities
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