Onestream Support Lead
Location -Cleveland Ohio
Type: Contract
Job description:
Primary interface with business and IT stakeholders
Owns P1/P2 coordination and escalations
Leads resolution for complex L2 issues and directs offshore work
Drives RCA, problem records, and continuous improvement backlog
Validates and approves support documentation/runbooks
Provides weekly/monthly service reporting and governance participation
Support for production issues impacting OneStream operations, including:
OneStream application errors (data loads, workflows, consolidations, calculations)
Job failures (scheduled loads, cube processes, business rule execution)
Report/dashboard failures (OneStream reports, books, guided reporting if used)
User access and security issues (role assignment, permission errors standard requests)
Performance issues (triage, analysis, recommendations; escalation to L3/infra where needed)
Skills-Mandatory Skills : Onestream
Tidal Impact provides equal employment opportunities to all employees and applicants for employment Tidal Impact is a leading Global IT Solutions Provider and system integrator serving customers throughout the United States.
By applying to our job postings or replying to our emails you consent to receive communications from Tidal Impact LLC via email and SMS text message. Message and data rates may apply. To stop receiving messages, you can reply STOP at any time to opt out of further messaging.
Never miss an opportunity! Create an alert based on the job you applied for.
