Overview
On Site
Contract - W2
Skills
Computer Hardware
Network
System Administration
Identity Management
Access Control
Backup Administration
Training
Collaboration
Knowledge Base
Documentation
Continuous Improvement
Emerging Technologies
Information Technology
Computer Science
Technical Support
Help Desk
Microsoft Windows
OS X
Microsoft Office
Computer Networking
TCP/IP
Dragon NaturallySpeaking
DNS
DHCP
Conflict Resolution
Problem Solving
Communication
Customer Service
CompTIA
Network+
Microsoft
Remote Support
Job Details
Overview
We are seeking a skilled and customer-focused Help Desk II Technician to provide advanced technical support to end-users. This role serves as the escalation point for complex issues that cannot be resolved at the Tier I level. The ideal candidate will have strong troubleshooting abilities, excellent communication skills, and the ability to work independently while supporting a wide range of IT systems and applications.
Key Responsibilities
System Administration Assistance Support user account management, permissions, and access controls. Perform routine maintenance tasks such as updates, patches, and backups. Assist in monitoring system performance and security. Customer Service Communicate effectively with end-users to understand and resolve technical issues. Document solutions and provide clear instructions to users. Deliver training and guidance on IT best practices when needed. Collaboration & Escalation Work closely with Systems Administrators and IT staff to resolve complex problems. Escalate unresolved issues to Tier III or specialized teams as appropriate. Contribute to knowledge base documentation for recurring issues. Continuous Improvement Identify opportunities to improve support processes and efficiency. Stay current with emerging technologies and recommend improvements. Participate in IT projects and system upgrades as assigned.
Qualifications
Associate or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience). 2-4 years of experience in IT support or help desk roles. Strong knowledge of Windows and/or macOS environments, Microsoft Office, and common business applications. Familiarity with networking basics (TCP/IP, DNS, DHCP) and remote support tools. Excellent problem-solving, communication, and customer service skills. Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Desktop Support Technician) are a plus.
Ref: #208-Rowland Tulsa
We are seeking a skilled and customer-focused Help Desk II Technician to provide advanced technical support to end-users. This role serves as the escalation point for complex issues that cannot be resolved at the Tier I level. The ideal candidate will have strong troubleshooting abilities, excellent communication skills, and the ability to work independently while supporting a wide range of IT systems and applications.
Key Responsibilities
- Technical Support
- Provide second-level support for hardware, software, and network issues.
- Troubleshoot and resolve escalated tickets from Help Desk I staff.
- Assist with installation, configuration, and maintenance of desktop systems and applications.
Qualifications
Ref: #208-Rowland Tulsa
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