IT Service Desk Manager

Almont, CO, US • Posted 5 hours ago • Updated 5 hours ago

Contract W2

Contract Corp To Corp

Contract Independent

On-site

$30/hr

System One

Fitment

Dice Job Match Score™

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Job Details

Skills

Summary

Job Title: IT Service Desk Manager
Location: Richland, WA

Type: Contract to Hire
Compensation: $30 hourly
Contractor Work Model: Onsite

Job Description: -
The IT Specialist will provide exceptional technical
support to end users on various technical issues and problems relating to hardware, software, and peripherals. Support will be provided in person and via remote support to include phone, email, and messaging applications when applicable and require responding to, documenting, and resolving issues in a timely manner. The IT Specialist must have excellent problem-solving skills to diagnose, evaluate and resolve complex problem situations, or when appropriate, escalate or route to appropriate IT staff members. This position will support multiple platforms including desktops,
laptops, mobile devices, and basic networking equipment. This is a hands-on technical support role.

Responsibility:-
Maintains a high degree of customer service for all support queries and adheres to all service management principles.
Assumes ownership of user problems and proactively works to resolve user issues.
Ensures that all service requests are logged into the ticket system.
Responds to inquiries from employees and help them resolve hardware and/or software problems.
Help maintain log of software and/or hardware problems detected.
Supports users in the use of computer equipment by providing necessary training and advice.
Escalates more complex calls to the relevant Information Technology (IT) Support member.
Performs other duties as assigned.

Education:
Minimum of an associate’s degree in computer science,
Information Technology or other related field and two plus
years of hands-on experience working in an end-user desktop
support role or computer operations environment required.
An equivalent combination of education and/or experience may
substitute for education on a year for year basis.

CERTIFICATIONS:
A+ Computer certification or Network+ Computer
certification, preferred.

Required Experience: -
Experience with end-user and phone support.
Experience troubleshooting and operational skills with
Microsoft Windows 10/11.
Experience with remote desktop support.
Experience with printer / peripheral device
troubleshooting.
Experience with mobile device support.
2+ years with end-user and phone support
Entry-level knowledge of TCP/IP, DNS and DHCP.
Entry-level knowledge of Wi-Fi and internet
related connectivity.
Experience with Windows Active Directory system
administration tools for user-based account support.
Entry-level knowledge of O365/Teams user account
support.

System One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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Ref: #404-IT Pittsburgh

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10295162
Position Id: 346573
Posted 5 hours ago

Company Info

About System One

System One is a leading provider of specialized, highly technical outsourced services, workforce solutions, staffing, and recruiting to critical infrastructure, technology, life sciences, and government sectors As an essential partner to private and public organizations of various needs and sizes, we offer our expertise to help them bring their most complex and mission-critical programs to fruition.

With our highly specialized services, in-demand technical skills, and vast operational expertise, we can deliver accelerated results that benefit our clients and the job seekers who partner with us. We staff contract, contract-to-hire, and direct-hire professionals across our network to work with our clients, some of whom are industry leaders and nationally branded organizations.

Our dedicated team of recruiters work tirelessly to match jobseekers with careers that align with their skills, aspirations, and goals.

We understand that finding the right job can be a transformative experience, and we are committed to supporting jobseekers throughout their career journeys. Our recruitment services are designed to connect individuals with fulfilling jobs that offer growth and development opportunities.

Whether you're an organization seeking customized workforce solutions, outsourced services, or if you're a jobseeker searching for your next opportunity,

System One is the perfect staffing partner for you.

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