MDM Engineering & Operations Manager

job summary:

We have a 1 year contract opportunity for a MDM Engineering & Operations Manager. This role is fully remote working mainly MST hours.

location: Telecommute

job type: Contract

salary: $90 - 95 per hour

work hours: 8am to 5pm

education: No Degree Required



responsibilities:

This role owns both the technical engineering and operational execution of customer mastering-ensuring high-quality, trusted golden records that reliably support analytics, reporting, downstream applications, and regulatory use cases. You will lead a small team of MDM engineers and operations analysts while working closely with Data Governance, Engineering, Privacy, and Business stakeholders.

Key Responsibilities

MDM Solution Design & Architecture

- Design and evolve the Customer MDM solution using Profisee, aligned to enterprise data architecture standards

- Define entity models, attributes, hierarchies, and relationships for customer mastering

- Design match/merge rules, survivorship logic, and golden record strategies

- Establish publishing patterns to downstream systems (analytics, CRM, operational platforms)

- Ensure alignment with data governance standards, privacy requirements, and security controls

Platform Deployment & Administration

- Own Profisee platform configuration, environment management, and release lifecycle

- Administer models, rules, workflows, jobs, and integrations within Profisee

- Manage platform upgrades, patches, and configuration changes

- Partner with infrastructure and cloud teams to ensure availability, performance, and scalability

MDM Operations & Run-the-Business

- Lead day-to-day MDM operations including job monitoring, incident resolution, and defect management

- Establish SLAs for data latency, data quality, and operational reliability

- Oversee onboarding of new source systems and incremental domain enhancements

- Manage data corrections, reprocessing, and complex break/fix scenarios

Data Quality & Stewardship Enablement

- Partner with Data Governance and Stewardship teams to operationalize quality rules and exception handling

- Enable stewardship workflows for review, remediation, and approvals

- Support root cause analysis for data quality issues impacting customer records

- Ensure transparency and traceability of mastering decisions

Integration & Engineering Leadership

- Oversee development of source and downstream integrations (APIs, pipelines, ETL/ELT)

- Ensure performant, reliable data ingestion and publishing

- Lead performance tuning of matching, survivorship, and processing logic

- Provide technical leadership and mentorship to MDM engineers and analysts

Required Qualifications

- 6-10 years of experience in Master Data Management, data engineering, or data platform operations

- Hands-on experience designing and operating Customer MDM solutions

- Direct experience implementing or administering Profisee (or comparable MDM platforms)

- Strong understanding of entity modeling, match/merge logic, survivorship, and publishing patterns

- Experience managing small technical teams and operational workloads

Preferred Qualifications

- Experience mastering customer data in regulated industries (financial services, healthcare, insurance)

- Familiarity with cloud-native data stacks (Azure, Databricks, Snowflake, modern BI tools)

- Understanding of privacy concepts (PII, consent, retention, minimization) as they relate to MDM

- Experience partnering with Data Governance, Privacy, and Security functions

- Exposure to Agile delivery and product-oriented data teams

What Success Looks Like

- Customer golden records are accurate, trusted, and consistently consumed downstream

- Match and survivorship logic is transparent, explainable, and well-governed

- MDM operations are stable, monitored, and continuously improving

- New sources and enhancements are onboarded predictably and safely

- The MDM platform scales with business growth without increasing risk or manual effort

Why This Role Matters

Customer MDM is foundational to analytics trust, customer experience, regulatory reporting, and operational efficiency. This role ensures that mastering is not just implemented-but engineered, operated, and sustained as a world-class enterprise capability.

qualifications:

: The MDM Engineering & Operations Manager is a hands-on leadership role responsible for the design, deployment, administration, and day-to-day operation of the enterprise Customer Master Data Management capability using Profisee.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.


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