AVT Technician

Remote in Hillsboro, OR, US • Posted 8 hours ago • Updated 8 hours ago

Contract W2

On-site

Fitment

Dice Job Match Score™

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Job Details

Skills

Managed Services
Wireless Communication
RS-232
System Integration Testing
Customer Service
Communication
Microsoft Office
Microsoft Outlook
Microsoft Excel
Microsoft Windows
Load Balancing
SLA
VAN
Testing
Laptop
ServiceNow
Computer Hardware
Software Troubleshooting
System Imaging
Legal
Auditing
Audiovisual
AV
RMA
GC
Firmware
Preventive Maintenance
Issue Tracking
Break/Fix
Management
Inventory
Database
Videoconferencing
Venture Capital
SAP BASIS

Summary

Our client is looking for an AVT Technician for a 9-month contract in Hillsboro, OR 97124.

Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.

Contract Duration: 9 Months
Required Skills & Experience

3+ years audio/visual experience.
Complete knowledge of live sound signal flow and must be able to troubleshoot integrated audio systems (Clearone), track and update wireless microphone frequencies, group and channel spreadsheet.
Understands AMX/Extron Control System Functionality (Master Controllers, RS-232, Touch Panels, GC3 Configuration, pull control code and touch panel files from AMX/Extron devices).
Understands Extron components and integrated AV signal paths (Scalers, Switchers, DAs, Extenders) for high-level troubleshooting.
May be required to travel between sites using a personal vehicle/company van.
Must be able to lift up to 35 lbs. solo.
May be required to walk/sit/stand/crawl/kneel for extended periods.
Excellent customer service skills and excellent written/verbal communication skills.
Knowledge of the Microsoft suite (Outlook, Excel, and Word primarily) and Windows.

What You Will Be Doing Daily Responsibilities
PC SERVICES

Preparing old equipment for re-dispositioning and e-waste handling.
Managing inventory counts and updating the peripheral tool regularly.
Load balancing equipment to different Intel and non-Intel sites.
Loading/unloading assets into lockers.
Updating and closing tasks in ServiceNow with all required fields correctly filled out or attached.
Closing tasks within their SLA (service level agreement) timeline, if not there is an
exception/explanation for the breach recorded in the task.
Processing assets returned from clients leaving the company; cleaning and testing used systems
for redeployment.
Ensuring all client inventory assets are stored and distributed in a clean and professional manner.
Sending emails to clients for asset collection.
Opportunities to train to move into a more technical role.
Performing inter department deliveries using company van (site specific).
Picking up surplus equipment from users.
Pulling new orders that come in on ServiceNow (ticketing system).
Scrapping e-waste.
Testing and cleaning laptops.
Taking out trash/metal bins.
Diagnose and categorize the assets in non-available state in Service-Now (no assets are to be in not available status for more than 10 days).
Basic to moderate Hardware repairs and must be comfortable with replacing PC components and PC peripherals.
Basic to moderate software troubleshooting and OS imaging required.
Adjustment/troubleshooting of Monitors and docking stations in Hybrid Cube offices.
Imaging of drives to a server location for Intel's legal department.
Must be comfortable with working with clients directly in person, via phone, email, and instant message.
Assisting with locating systems physically or by remote means of investigation during audits.
Cross train for other positions within the team to provide backfill coverage.
May be asked to join meetings with key stakeholders on special projects.

Technical - AVT

Quickly troubleshooting AV systems with minimal use of BKMs.
Engage external vendors for RMA replacement and out-of-scope maintenance.
Improvise and use creative troubleshooting to work around rooms that are hard down.
Building and maintaining IPL GC3 Files (removing and adding drivers).
Updating Extron and AMX firmware for preventative maintenance.
Requires an in-depth knowledge of the functionality of monitors, projectors, and video conferencing systems.
Managing and completing the Quarterly Preventive Maintenance project.
Creating/Resolving break/fix tickets by monitoring the client ticketing system.
Engaging customers' requests for meeting support.
Escalating large break/fix issues and workarounds to the VC Lead Technician.
Manage site inventory and spares with the use of a database.
Acting as a point of contact for Level 2 technicians.
Engaging VC Lead on site for large project deployments and floor renovations, and escalations.

Applicants must be currently authorized to work in the US on a full-time basis now and in the future.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10105282
Position Id: 870799
Posted 8 hours ago

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