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Technical Support Analyst 4

Hybrid in Petersburg, VA, US • Posted 2 hours ago • Updated 6 minutes ago

Contract W2

12 Weeks

Hybrid

Depends on Experience

Fitment

Dice Job Match Score™

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Job Details

Skills

MS Office

Summary

Technical Support Analyst 4 (Hybrid)
Primary Location: Petersburg, Virginia

V-Soft Consulting is currently hiring for a Technical Support Analyst 4 for our premier client in Petersburg, Virginia.

Education and Experience

Knowledge of IT Service Management: Incident, Change, Service Request, and Asset Management: 1 year.
General working knowledge of MS 365 applications, including Word, PowerPoint, Excel, Outlook, Forms, SharePoint, Teams, Bookings.: 1 year.
Experience troubleshooting hardware and software hands-on or from a service desk.: 1 year.
Demonstrated skills in creating professional communications to users. Demonstrated success in managing and prioritizing work: 1 year.
Must be able to write clear emails explaining technical issues and work toward solution and have the ability to follow up with user/district as need: 1 year.
Must be able to meet with staff and converse about needed technical resolutions and get as much information as possible during the meeting: 1 year.
Must have a basic understanding of various types of technology and the ability to research them to trouble shoot possible technical issues: 1 year.
Experience working on PC Refresh projects: 1 year.
Highly desired: Hardware/software troubleshooting experience: 1 year.

WHAT YOULL DO:
Job Responsibilities:

Determine the needs of the region for hardware, software, upcoming projects, and more.
Direct users to the appropriate source of help based on needs.
Coach staff through troubleshooting computer, hardware, phone, mobile phone, asset inventory, and software issues.
Advise users on how to use technology or what technology exists to meet their business needs or communicates those needs to the IT Operations Center for advice.
Provides coordination and assistance with Asset Management, PC Refresh, Phone System Issues, Printer Refreshes, etc.
Communicate needs of the region to the IT Operations Center.
Demonstrate servant leadership through collaborative strategic and tactical planning to achieve holistic goals of the Operations Center.
Escalates any urgent issues and outages to the IT Operations Center, Information Security Office, and when necessary.
Actively tracks current and future initiatives, needs, issues, concerns, projects, and action items.
Provides weekly reports on the status of operations and the above listed tracked activities to the IT Operations Center.
Communicates new technologies, opportunities, events, changes, policies, best practices and procedures to the assigned region.

Interested?
Qualified candidates should send their resumes to

V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks.

As a valued V-Soft Consultant, youre eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more. V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth.

V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

For more information or to view all our open jobs, please visit or call .

#LI-LT1

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: vsky001
Position Id: 109426
Posted 2 hours ago

Contact the job poster

Lakshmi Gudamsetti

Senior US IT Recruiter @ V-Soft Consulting Group, Inc

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