Customer Service

Hybrid in New York, NY, US • Posted 5 days ago • Updated 5 days ago
Full Time
Hybrid
$23 - $27/hr
Fitment

Dice Job Match Score™

📊 Calculating match score...

Job Details

Skills

  • customer service
  • Inbound calls
  • outbound
  • call support
  • phone support
  • CSR
  • Customer support
  • on call support
  • Korean

Summary

Role: Customer Service Representative - Korean Speaker

Location: New York, NY

Duration: 12+ Months (HYBRID: 3 days in office, 2 days remote)

Position Summary:

  • Primary responsibility is resolving phones and email inquiries
  • Essential Functions of the job include, but are not limited to:
  • Resolve email inquiries
  • Complete assigned emails following standard operating procedures
  • Preferred Qualifications:
  • Enhanced written, organizational and verbal skills
  • Good computer skills
  • Team oriented
  • Flexible and open to a continually developing environment
  • HS graduate or equivalent work experience
  • Proficient with MS Office and preferably Google Suite specifically, Gmail

Required:

  • Korean Speaker/Bilingual

Remarks:

  • Looking for Korean speakers (more difficult to find)
  • Open to one of each or 2 Korean candidates
  • Prefers to bring candidates in as temporary hires first (temp-to-perm model)
  • Wants flexibility before committing to full-time hires
  • No requirement for financial services background. Team can train them on everything else.
  • Prefers candidates with strong customer service experience
  • Strong preference for direct bilingual hires instead of using translation services. He also explained why he wants direct bilingual hires instead of using translation services mainly due to data security and compliance concerns, plus it slows down calls.
  • Role is hybrid
  • Schedule is Monday to Friday, between 8 AM 6 PM EST
  • Shifts may vary (8 4, 9 5, 10 6) depending on business needs
  • Training will be onsite, standard 9 5 schedule
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10120856
  • Position Id: 8948628
  • Posted 5 days ago
Create job alert
Set job alertNever miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

New York, New York

13d ago

Easy Apply

Contract

17 - 19

Remote

4d ago

Easy Apply

Full-time

Up to $17

Remote

6d ago

Easy Apply

Full-time

$12 - $17

Remote

26d ago

Easy Apply

Contract

$17 - $17

Search all similar jobs