IVR Automation Engineer

• 3+ years of experience in QA automation and software testing.
• Overall 6+years experience needed
• Strong technical expertise in core programming concepts (e.g., Java OOPs, Data Structures) with the ability to adopt and work with multiple languages such as Java, JavaScript, or Python.
• Hands-on experience implementing and enhancing test automation frameworks, including designing scalable and maintainable solutions.
• Hands-on experience with automation tools including Hammer on Demand, Cyara and Selenium
• Strong understanding of SDLC, Agile methodologies, and QA principles.
• Experience with CI/CD tools and version control systems (e.g., Git).
• Frameworks & Methodologies:

o BDD (e.g., Cucumber, Spec Flow)

o TDD

• Testing Expertise: Functional, Regression, Integration, and Performance Testing, including proficiency in backend API test automation and database testing
• Healthcare Domain Knowledge: Familiarity with HIPAA compliance and healthcare workflows
• Exposure to Gen AI and AI-driven tools utilized for test automation, with an understanding of how these can be integrated into QA processes
• Strong analytical and problem-solving skills
• Excellent communication and collaboration abilities.
• Ability to clearly articulate technical concepts and demonstrate practical problem-solving skills during discussions.

________________________________________

Preferred Qualifications

• Conversational AI Testing: Hands-on experience or strong exposure to testing chatbots and voice-based virtual assistants across multiple platforms.
• AI Model Evaluation: Familiarity with key evaluation metrics such as accuracy, precision, recall, and F1-score for assessing AI model performance.
• Experience with Agentic IDEs: Familiarity with AI-powered development environments (e.g., Windsurf, Cursor, or similar) for creating, maintaining, and optimizing automated test scripts.
• Experience with API testing (REST, SOAP)
• Knowledge of cloud platforms (AWS, Google Cloud Platform, or IBM Cloud)

Education- bachelor s degree in computer science, Engineering, or related field.

What are the top 3 skills required for this role?

1. Cyara and/or Hammer on Demand
2. Selenium WebDriver- Automation testing
3. Testing multi-channel (voice and chat) virtual assistants and/or agentic solutions