IT Support Technician

We''re looking for a self-starter who is curious and service-minded to join our team as an IT Support Specialist. You''ll be the first point of contact for clients. You will be troubleshooting day-to-day tech issues, setting up equipment, and keeping things running smoothly. This is a great opportunity for someone who wants to expand their hands-on experience across many hardware and cloud networking platforms, Microsoft 365, and device management in a fast-paced environment.

SOME OF WHAT YOU''LL DO

End-User Support

• Respond to help desk tickets 
• Troubleshoot hardware and software issues across Windows and macOS devices
• Escalate complex issues to senior team members and follow through to resolution
• Keep users and management informed on ticket status

Hardware & Equipment

• Image, configure, and deploy laptops and workstations for new hires
• Perform basic hardware repairs (RAM, hard drives, peripherals)
• Unbox, inventory, and asset-tag incoming equipment
• Manage client intake forms, offboarding formas
• Set up equipment at client locations, install WAP''s, swtiches, etc.

Device & Account Management

• Onboard devices using Windows Autopilot and Microsoft Intune
• Manage user accounts in Active Directory and Azure AD/Entra ID (password resets, unlocks, group membership)
• Support basic Exchange/M365 tasks like shared mailboxes and distribution lists

Documentation

• Keep knowledge base articles and SOPs accurate and up to date
• Document recurring issues and contribute to process improvements

WHAT WE''RE LOOKING FOR

• 2 + years of experience in IT support, help desk, or a related role 
• Familiarity with Windows 11, and Microsoft 365 (Outlook, Teams, SharePoint) minimal MAC OS
• Basic understanding of Active Directory, Azure / Entra ID and user account management
• Comfortable setting up and troubleshooting hardware, VPN, Virtual machines, etc.
• Strong communication skills and a customer-first attitude
• Organized, reliable, and able to juggle multiple requests
• Ability to lift up to 50 lbs, reliable transportation

Nice to Have

• Certifications
• Familiarity with Intune, Entra, Autopilot, Jamf, Server OS, Cisso /Cisco Meraki, RMM and MDR Tools
• Any scripting or command-line experience (PowerShell)

Education

• Degree or diploma in IT, Computer Science, or a related field - OR equivalent hands-on experience or certifications