IT Technical Support II

Description We are looking for a customer-focused User Support Technician I to join our IT User Services team. This role is ideal for someone early in their IT career who is passionate about technology, problem solving, and delivering exceptional employee experiences. You'll serve as the front line of IT support, helping employees stay productive by resolving technical issues, supporting modern workplace technologies, and contributing to continuous improvement of IT services. This is a fully ons

Job Description Technical Support Engineer At Dell Technologies, world-class service doesn't end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help - by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remot

Description We are seeking a highly skilled and customer-focused User Support Technician II to join our IT User Services team. This role is designed for an experienced support professional who thrives in a fast-paced environment and is passionate about delivering exceptional end-user experiences while solving more complex technical issues. In this role, you will act as a key escalation point for advanced troubleshooting, provide mentorship to Level I technicians, and contribute to the continuous

Recruiting contact Contact us directly if you have any questions about this open job position Contact us Your skills 1 or 2 years of IT experience (or equivalent)Ability to build relationshipsExcellent time management skillOnsite and remote supportThis role is a salary non-exempt position with a targeted salary range of $45,000.00 - $50,000.00 USD. Your tasks The Onsite Technician is a responsible role based on extensive expert knowledge and experience in direct customer service which is the c