IT Onsite Technician

Shrewsbury, MA, US • Posted 10 hours ago • Updated 10 hours ago
Full Time
On-site
USD $45,000.00 - 50,000.00 per year
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Recruiting
  • Customer Service
  • Asset Management
  • Collaboration
  • Service Delivery
  • Active Directory
  • Remote Support
  • IT Infrastructure
  • Management
  • Rhino
  • Scheme
  • Health Insurance
  • Life Insurance
  • Payments
  • Insurance

Summary

Recruiting contact
Contact us directly if you have any questions about this open job position
Contact us

Your skills
  • 1 or 2 years of IT experience (or equivalent)
  • Ability to build relationships
  • Excellent time management skill
  • Onsite and remote support
  • This role is a salary non-exempt position with a targeted salary range of $45,000.00 - $50,000.00 USD.

Your tasks

The Onsite Technician is a responsible role based on extensive expert knowledge and experience in

direct customer service which is the core of our business. They carry out work for various customers

by directly visiting their sites or being permanently assigned to a specific customer at their site and

providing relevant technical assistance. They ensure that the delivery of services is in accordance with SLAs and project requirements, that no over-delivery is done and work is logged in appropriate

systems. Main responsibilities:

  • Handle service support requests & incidents
  • Asset management & coordination
  • Hands & Eyes Support
  • Detect faults and provides efficient and effective solutions
  • Ensuring all work is delivered consistently and in accordance with scope of work guidance of the Service Delivery Manager

  • Active directory
  • Imaging
  • Ticketing systems usage
  • Onsite and remote support

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile - we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family. That's why Hemmersbach is The Social Purpose IT Company.

Your benefits
  • International job opportunities
  • Pension scheme
  • Health/ Medical insurance
  • Life insurance
  • Dental insurance
  • Sick leave payments
  • Internal career development program
  • Vision Insurance
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 80183364
  • Position Id: 6751ad3b0bba362f34a0bcf3940cfdf3
  • Posted 10 hours ago
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