End-User Computing Specialist 1

Job#: 3033132

Job Description:
End-User Computing Specialist 1

Location: Ketchum, Idaho (Onsite)

Employment Type: Contract

Role Overview

Under direct supervision, the End User Computing Specialist 1 provides accurate, timely, and creative solutions to end-user computer, telecom, and networking problems of a moderate to complex nature. This role is essential for ensuring end-user productivity by acting as a second-level resolution resource. This position supports a wide variety of specialty roles, including Communication, Desktop, Network, Infrastructure, Print, Audio-Visual, and Integration.

Key Responsibilities

• Act as a second-level resolution resource, including recognizing, researching, isolating, and resolving information systems issues.
• Perform restorative and maintenance actions either remotely or at the end user's location to resolve problems.
• Provide general maintenance and support of IT hardware and infrastructure.
• Recommend systems modifications to reduce user issues.
• Respond to situations where standard procedures have failed in isolating or fixing problem equipment or software installations.
• Collaborate with Tier 2 support personnel for appropriate services, repairs, troubleshooting, and follow-up.
• Maintain accurate information and data regarding end-user issues within the tracking system according to policies and standards.
• Handle basic issues and problems, and refer more complex issues to higher-level staff.
• Perform other duties and responsibilities as assigned.

Required Qualifications

Experience: A minimum of 1 year of applicable experience is required. Relevant education may be considered in lieu of experience.

Technical Skills: Possesses entry-level knowledge of subject matter related to end-user computing, including hardware and infrastructure.

Professional Skills: Must be customer service-oriented with the ability to assist users in solving technical issues.

Work Environment

• This is an in-field position that requires travel throughout the Magic Valley and Wood River areas to multiple sites.
• The work will be performed inside healthcare and hospital environments, which may involve occasional patient contact.
• Occasional overnight travel to locations outside the Wood River area may be required.
• A candidate must have reliable transportation that can be used as needed during all shifts. Mileage reimbursement is provided.

Compensation & Benefits

The anticipated pay range for this position is $15.00 to $18.00 per hour. Please note that the final pay rate will be determined by a variety of factors, including the candidate's experience and qualifications.

We are an equal opportunity employer and welcome applications from all qualified candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Apex uses a virtual recruiter as part of the application process. Click for more details.

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Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click for more details.

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.