Job#: 3022332 Job Description: Role:Onsite IT Support / IT AdministratorLocation: Alexandria, LA (Primary Site)
Travel: Monthly travel to Diboll, TX and Hope, AR
Term: 6-Month Contract-to-Hire
Role OverviewWe are seeking a hands-on, customer-focused Onsite IT Support professional to support approximately 75 users across three manufacturing sites. This role is site-based in Alexandria, LA with monthly travel to Diboll, TX and Hope, AR.
The ideal candidate is approachable, honest, and technically capable without being overly theoretical-someone who can clearly explain what they are doing and why, works well in plant environments, and builds trust with end users.
This is a contract-to-hire role intended to replace an existing onsite support resource.
Key ResponsibilitiesEnd User & Site Support- Serve as the primary onsite IT presence in Alexandria, LA, supporting end users across three sites
- Provide hands-on end user support (hardware, software, peripherals, printers, mobile devices)
- Deliver a high-touch, customer-facing support experience, clearly explaining actions and solutions to users
- Support onboarding, user induction, and guidance on incident/request creation and knowledge base usage
Infrastructure & Networking Support- Act as the local point of contact for network and infrastructure support (switches, routers, access points, servers)
- Provide "hands and eyes" support for managed service providers during planned and unplanned events
- Support basic network infrastructure troubleshooting; Fortinet experience is a plus
- No programming or development required - focus is on operations and support
Manufacturing & Plant Environment Support- Support IT systems in a manufacturing environment (formaldehyde industry experience preferred)
- Adhere to site-specific safety and plant requirements when working onsite
- Support operator-side systems and field devices where applicable
Multi-Site Travel & Coordination- Travel approximately once per month to:
- Diboll, TX (~2.5 hours)
- Hope, AR (~3 hours)
- Mileage or travel time accommodated per policy
- Coordinate local vendors and third-party suppliers as needed
Asset, Inventory & Telecom Support- Manage local IT inventory, asset hand-out/collection, and CMDB updates
- Support IT procurement requests, invoice queries, and non-standard item selection
- Support mobile, voice, and data services (ordering, provisioning, de-provisioning)
- Coordinate with local telecom and wireless providers
Projects & Continuous Improvement- Participate in site IT projects, enhancements, and compliance initiatives
- Act as the IT liaison between business users, IT leadership, and vendors
- Support change management and user communications related to IT services
Required Experience & Skills- 3-5 years of hands-on IT support experience (flexible for strong aptitude and learning ability)
- Strong end-user support and customer-facing experience
- Comfortable working in manufacturing / plant environments
- Practical experience supporting:
- Windows workstations and peripherals
- Local network infrastructure (basic routing/switching concepts)
- Ability to communicate clearly with non-technical users
- Strong learning aptitude - candidates who are curious and pick things up quickly succeed here
- Willingness to travel monthly to regional sites
Nice to Have (Not Required)- Fortinet firewall or network equipment exposure
- OT / IoT device configuration experience
- Experience supporting operator-side systems or field-deployed devices
- Wi-Fi troubleshooting in industrial environments
- Familiarity with real-world software deployed to devices in the field
Education- Bachelor's Degree in Computer Science, Information Systems, or equivalent practical experience
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
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