Job Description
As a Salesforce/CRM Tester, you ll be comfortable with Testing
salesforce applications and utilizing Azure DevOps for designing,
maintaining, and executing test cases for the Michigan Enterprise
Contact Center team at the Department of Technology, Management, and
Budget. Responsibilities for this position include but are not limited
- Work in an agile environment and understand agile methodologies.
- Participate in vendor requirement sessions with customers and
understand the requirements and be comfortable writing Test
Plans/Test Suites in Azure DevOps and easily maintainable for SOM.
- Work with the customer, vendor, and Development Team to define Test
scripts based on requirements for new projects and any future
enhancements.
- Proficiency in interpreting requirements/user stories and writing
test cases using Azure DevOps.
- Participate in defining and designing activities of the project
engagement, to ensure a full understanding of client requirements
prepared by the project team.
- Fully understand the capabilities and limitations of the technical
environments of the applications used by the enterprise.
- Strong hands-on experience in writing positive and native test cases
in Azure DevOps as per Salesforce Application needs.
- Identify automation framework and make recommendations for
improvements.
- Familiarity with testing salesforce service cloud, including web
services and Rest API, SOAP API, and Bulk API, using tools like
SoapUI, Postman, or similar applications.
- Collaborate with developers to ensure testing results meet
performance and scalability requirements.
- Develops and writes automated test scripts and plans to ensure that
software functions as expected.
- Work with test engineers to implement new automation scripts and
diagnose problems with existing scripts in a Continuous Integration
environment.
- Knowledge of quality assurance methodologies and automation testing
tools.
- Ensures the proposed solutions adhere to SOM security guidelines and
standards throughout the application lifecycle.
- Proven record of delivering business value by leveraging technology
and an ability to communicate strategic technical concepts at an
executive level and be a trusted voice at the decision-making table.
- Devise a training plan for the team for a smooth and successful
transition to Maintenance & Operations.
- The successful candidate will be self-motivated and can work under
dynamic conditions and within deadlines.
- Ability to effectively transfer knowledge and flex according to the
situation.
- Excellent written and verbal communication skills.
- Facilitation and problem-solving skills.
Salesforce Testing
- Strong knowledge and working experience in Service Cloud and
Experience Cloud.
- Participation in each phase of full Salesforce lifecycle
implementations.
- In-depth understanding of the capabilities and constraints of
Salesforce.
- Understanding of Salesforce Production and Sandboxes.
- Analyze the impact of new solutions/enhancements and run appropriate
regression testing.
Azure DevOps for QA Tester
- Document and evaluate test results and defects, track and manage
defects through to resolution in Azure DevOps.
- Ensure full traceability between test scripts, results, and client
requirements.
- Maintain and enhance existing test scripts.
- Azure DevOps experience with Prepare Test Suites.
Qualifications
- Salesforce QA/testing: 6 years (Required).
- Salesforce Service Cloud: 4 years (Required).
- Azure DevOps Test Suite: 4 years (Required).
- Nice CXone or other CCaaS Testing: 4 years (Preferred/Optional).
- SQL: 1 year (Preferred/Optional).
- Selenium/Test Automation or other Test automation tools: 1 year
(Preferred).
- Experience in State of Michigan or other Government / Public Health
Processes and guidelines (Preferred).
- Should have Salesforce object knowledge such as flows, AppExchange
packages, Lightning, Apex, and Significant QA Experience. This can
come either in the form of real-world experience or actual hands-on
background with Salesforce.
- Knowledge of testing/QA best practices
- Ability to create and utilize test scripts.
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