Application Support Engineer L3

Genesis10 is currently seeking an Application Support Engineer L3 with our client in the financial industry located in Charlotte, NC, Plano, TX and Pennington, NJ. This is a 12+ month contract position.

Responsibilities:

• Support for a commercial software product, diagnose and resolve complex issues, and implement system enhancements using JavaScript
• Perform manual testing and develop automated test scripts
• Conduct technical research to support ongoing product improvements
• Provide Level 3 (Tier 3) technical support for a commercial software application
• Diagnose, troubleshoot, and resolve complex technical issues escalated from support teams
• Implement front-end and back-end system changes using JavaScript
• Perform manual testing of new features and fixes
• SQL-based data analysis
• Conduct technical research to support product improvements and customer solutions
• Create and maintain clear technical system documentation
• Engage with vendor technical resources for support issues, as needed

Requirements:

• Broad range of technical knowledge and experience in areas such as security models, Active Directory, SQL-based data analysis, Windows server environments, and the creation and maintenance of technical system documentation
• Strong analytical and problem-solving skills
• Working understanding of security models, especially Active Directory, SharePoint, and network file share permissioning
• Ability to analyze and extract data using SQL
• Hands-on experience with Windows Servers
• Ability to communicate technical concepts clearly in documentation and discussions
• Self-starter with the ability to work with minimal supervision

Desired skills:

• Experience with test automation tools or frameworks
• Exposure to scripting or development beyond JavaScript (e.g., PowerShell, Python).
• Desire to create innovative technical solutions
• Unrelenting pursuit of process improvements opportunities that reduces risk and improves quality

Pay range: $55.06 - $63.06

Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.

If you have the described qualifications and are interested in this exciting opportunity, please apply!

About Genesis10:
Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.

For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10:
Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
Behavioral Health Platform
Medical, Dental, Vision
Health Savings Account
Voluntary Hospital Indemnity (Critical Illness & Accident)
Voluntary Term Life Insurance
401K
Sick Pay (for applicable states/municipalities)
Commuter Benefits (Dallas, NYC, SF and Illinois)

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.

Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.