Business Systems Analyst III

Introduction:

This position is for a Business Systems Analyst III who will work remotely and preferably be in the PST time zone. The ideal candidate will have a minimum of 5 years of experience, with at least 7 years of experience being preferred. They should hold a Bachelor's degree in a quantitative, analytics, computer science, or information systems field, or have equivalent practical experience. No specific certifications are required for this role.

Responsibilities:

• Own and maintain the day-to-day health of the Enterprise Support data layer, including pipelines, Hive tables, SQL, and dashboards
• Design and construct data models for new reporting requirements, proposing approaches rather than receiving specifications
• Maintain a documented source of truth for Enterprise Support metrics, including definitions, ownership, and freshness
• Apply AI and LLM tooling to enhance data work and extract signal from unstructured support data
• Improve pipeline reliability and reduce manual effort through automation over time
• Monitor pipeline health, address failures and data quality issues, and conduct backfills
• Deliver recurring reporting on a weekly, monthly, and quarterly basis, as well as ad hoc analysis
• Implement and uphold standards for naming, documentation, and schema change management
• Identify data quality, governance, and coverage gaps proactively

Requirements:

Minimum qualifications:

• 6-7 years of experience in data analytics, business analytics, or analytics engineering
• Advanced SQL skills, including experience with large-scale distributed query engines such as Presto and Hive
• Demonstrated ownership of production data pipelines and data models, including design decisions
• Practical experience applying AI or LLM tooling within data workflows
• Experience with data modeling and dashboard development
• Ability to work independently and communicate status, recommendations, and blockers clearly in writing

Preferred qualifications:

• Data governance experience, including metric catalogs, lineage, table ownership, and schema change management
• Experience supporting an IT, enterprise support, or technical operations organization
• Python or similar scripting experience for data automation
• Experience in maintaining operational metrics and SLA reporting