Description Our company is seeking a highly skilled Desktop Support Engineer specializing in executive support to provide white-glove IT assistance to our CEO. This is a high-visibility, hands-on role responsible for delivering responsive, discreet, and proactive technology support.
Responsibilities:- Serve as the primary point of contact for desktop, laptop, mobile, and peripheral support for the CEO.
- Deliver rapid troubleshooting and root-cause resolution for hardware, software, and connectivity issues in office, home, and remote environments.
- Proactively maintain, update, and optimize IT equipment, ensuring a seamless executive user experience.
- Support VIP meetings, video/web conferencing, and high-priority presentations, including setup and technical assistance.
- Troubleshoot issues related to productivity suites (e.g., Microsoft 365, Google Workspace), collaboration tools, and custom applications.
- Coordinate with IT leadership, vendors, and third-party services for escalations and complex incidents.
- Maintain strict confidentiality and professionalism when handling sensitive executive information.
- Document configurations, procedures, and support activity for continuous improvement.
Requirements Qualifications:- 5+ years of experience in desktop support, with at least 2 years supporting C-level executives or VIPs (Based on general knowledge).
- Advanced troubleshooting skills in Microsoft Windows, macOS, MDM, mobile platforms (iOS/Android), and enterprise collaboration suites (Based on general knowledge).
- Experience supporting AV solutions, conference room equipment, and remote access tools (VPN, RDP, etc.).
- Strong customer service, communication, and organizational skills; able to prioritize multiple, time-sensitive requests.
- Discreet, reliable, and comfortable operating in fast-paced, dynamic executive environments.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
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