Instructional Design/Technical Writer/IT Training

Title: Instructional Design /Technical Writer/IT Training.
Location:  Hybrid, Austin, TX.
Duration: 4+ Months Contract (possible to extend).

Job description:    

We''''''''''''''''re looking for an  IT Course Writer/Trainer to design, develop, and deliver high-quality training programs for technical and business users. This role requires expertise in instructional design, technical writing, and training delivery across diverse software platforms. The ideal candidate will bring a blend of content development, stakeholder collaboration, and hands-on training experience, ensuring effective knowledge transfer and user adoption.

NOTE: This is a Client-Facing Role requiring strong professionalism and communication skills.

CANDIDATE SKILLS AND QUALIFICATIONS

Minimum Requirements:

Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity.

Years     Required/Preferred        Experience

8             Required              Experience designing, developing and implementing training curricula. Develop training programs, including instructor led courses, job‐aids, videos, etc.

5             Required              Skill in writing technical and business documents, and in the use of a computer and applicable software.

5             Required              Experience in technical writing, journalism, or communications work. Graduation from an accredited four-year college or university with major coursework in business administration, English, education, or a related field is generally preferred. Experience

4             Preferred             Knowledge of the techniques and methods of planning, organizing, and writing various types of materials

4             Preferred             Expert knowledge of MS Office Suite 2010 (Word, Excel, PowerPoint, Outlook). A high degree of aptitude and flexibility to deliver training on a myriad of software products.

Job Duties

• Design and develop comprehensive training curricula aligned with business and technical requirements.
• Create engaging learning materials, including:
• Instructor-Led Training (ILT) sessions
• eLearning modules
• Job aids and user manuals
• Training videos and walkthroughs
• Apply instructional design methodologies (ADDIE or similar frameworks).
• Conduct training sessions for diverse audiences including technical teams, business users, and end-users.
• Customize training delivery based on audience skill levels and learning needs.
• Facilitate both in-person and virtual training sessions.
• Develop clear, concise, and structured technical and business documentation.
• Translate complex technical concepts into user-friendly training materials.
• Ensure consistency and quality across all documentation and learning assets.
• Partner with business units, SMEs, and project teams to identify training needs.
• Gather requirements and convert them into actionable training strategies.
• Incorporate feedback to continuously improve training programs.
• Evaluate training effectiveness using feedback, assessments, and metrics.
• Update training materials to reflect system enhancements and process changes.
• Maintain training repositories and documentation libraries.

Minimum Qualifications

• 8+ years of experience in training curriculum design and development.
• 5+ years of experience in technical writing and documentation.
• 5+ years of experience in communications, journalism, or related fields.
• Proven experience delivering training across multiple platforms and tools.
• Strong ability to create instructional content for both technical and non-technical audiences.

 Preferred Qualifications

• 4+ years of experience in planning, organizing, and developing training materials.
• Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Experience delivering training on enterprise software applications.
• Familiarity with eLearning tools (Articulate, Captivate, etc.) is a plus.
• Strong adaptability to quickly learn new technologies

 Education Requirements

• Bachelor’s degree in one of the following (or related field):

• Business Administration
• English
• Education
• Communications

 Key Skills & Competencies

• Instructional Design & Curriculum Development
• Technical Writing & Documentation
• Training Delivery (ILT & Virtual)
• Communication & Presentation Skills
• Stakeholder Management
• Content Development & Learning Strategy
• Adaptability & Problem-Solving

 Thank you for your time and I look forward to receiving your reply today.