Minimum Qualifications
· Bachelor’s in information technology, Computer Science, Engineering, or related field; or equivalent experience.
· 5+ years in IT service delivery/operations with hands-on supporting scientific/R&D/operational technology environment (instrument PCs, controllers, data systems) and ITIL‑aligned ITSM (ServiceNow, Jira).
· Strong understanding of segmented/ICE networks, firewalls, and secure equipment connectivity in regulated settings.
· Proven leadership of multi‑vendor, on‑site/remote teams with measurable SLA attainment and continual improvement.
· Clear, concise communicator across operations, quality, and technical stakeholders; strong stakeholder management in fast‑paced settings.
Preferred Qualifications
· Cloud/virtualization exposure; knowledge of cybersecurity best practices; familiarity with R&D OT integrations; ITIL v3/v4 certification ISA-95/ NIST
· Experience with GxP/CSV or CSA frameworks (e.g., GAMP 5), audit support, and data‑integrity practices.
· Familiarity with lab data systems (e.g., ELN/LIMS, CDS), IoT integrations, and monitoring in segmented networks.
· Machine Learning Lifecycle in R&D Labs