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MLL - Service Delivery Lead

Hybrid in Tampa, FL, US • Posted 4 hours ago • Updated 4 hours ago

Contract W2

6 Months

No Travel Required

Hybrid

$60 - $62/hr

Fitment

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Job Details

Skills

IT Service Management
Service Delivery
ITIL
R&D
LAB

Summary

Minimum Qualifications

· Bachelor’s in information technology, Computer Science, Engineering, or related field; or equivalent experience.

· 5+ years in IT service delivery/operations with hands-on supporting scientific/R&D/operational technology environment (instrument PCs, controllers, data systems) and ITIL‑aligned ITSM (ServiceNow, Jira).

· Strong understanding of segmented/ICE networks, firewalls, and secure equipment connectivity in regulated settings.

· Proven leadership of multi‑vendor, on‑site/remote teams with measurable SLA attainment and continual improvement.

· Clear, concise communicator across operations, quality, and technical stakeholders; strong stakeholder management in fast‑paced settings.

Preferred Qualifications

· Cloud/virtualization exposure; knowledge of cybersecurity best practices; familiarity with R&D OT integrations; ITIL v3/v4 certification ISA-95/ NIST

· Experience with GxP/CSV or CSA frameworks (e.g., GAMP 5), audit support, and data‑integrity practices.

· Familiarity with lab data systems (e.g., ELN/LIMS, CDS), IoT integrations, and monitoring in segmented networks.

· Machine Learning Lifecycle in R&D Labs

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10121103
Position Id: 8979915
Posted 4 hours ago

Contact the job poster

SHAH Ansari

Recruiter @ EA Team, Inc.

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