Arraya Solutions, a leading technology consulting firm, is looking for an IT Support Specialist to join our team!
We are a culture that embraces change, values family and are actively involved with the community. Our team consists of people with positive attitudes who are interested in growing their knowledge around technology and leaders that are heavily involved in day-to-day activities.
We are seeking a skilled and enthusiastic IT Support Specialist to provide on-site and remote technical support to our customer. This role requires a strong understanding of networking, server administration, and endpoint management, as well as excellent communication and problem-solving skills.
Key Responsibilities
- Provide technical support for all company employees, equipment, and software.
- Install, configure, and maintain Windows laptops, iPhones, iPads, and other IT equipment.
- Document technical issues, solutions, and IT asset inventory using ticketing systems and asset management software.
- Coordinate with vendors and service providers for support, device repairs, and replacements as needed.
- Provide onsite desktop, software, and network support to end users in a Windows 11 and Microsoft 365 environment.
- Troubleshoot hardware, software, and connectivity issues; perform system diagnostics and corrections.
- Support users in a Microsoft Intune–managed environment, including device enrollment, policy troubleshooting, and application deployment.
- Configure, maintain, and secure workstations, peripherals, and network-connected devices.
- Assist with account management, permissions, and access troubleshooting in Microsoft 365.
- Collaborate with IT leadership to maintain compliance with security and configuration standards.
- Document issues, resolutions, and technical processes as required.
- Follow established IT policies and procedures.
- Travel to offices and sites to deliver onsite support and perform installations as needed.
- Stay updated on technology trends and solutions relevant to Windows laptops, iOS, and construction environments.
- Ability to adapt to changing environments and priorities.
Qualifications
- Associate’s degree in Information Technology, Computer Science, or a related field (Bachelor’s degree preferred).
- 3+ years of experience in IT support or help desk roles, with demonstrated expertise supporting Windows laptops and iOS.
- Demonstrated knowledge of MS Windows OS and Active Directory
- Ability to learn new technology and apply to business processes
- Experience with Microsoft Outlook, Microsoft Office, Microsoft Teams, Mimecast and Trend Micro Anti-virus.
- Hands-on hardware experience with Windows desktops, laptops and servers, components, peripherals, and cable termination and troubleshooting.
- 3+ years of IT support or helpdesk experience in a professional environment
- Strong troubleshooting skills with Windows-based systems and Microsoft 365
- Basic understanding of networking (Wi-Fi, switches, IP addressing)
- 3+ years of hands-on IT operations, infrastructure, or technical support experience.
- Strong knowledge of Windows environments, Azure services, and core networking concepts.
- Experience with virtualization (Hyper-V, Azure HCI) and backup/disaster recovery systems.
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