Field Systems Engineer

Introduction:

This position is based out of our New Castle, DE office and involves providing on-site and remote support for clients across multiple offices. The Field Systems Engineer will be responsible for troubleshooting hardware/software issues, managing Microsoft 365 accounts, diagnosing network connectivity problems, and utilizing various remote support tools. The ideal candidate should be customer-focused, able to work independently, and have experience in enterprise environments.

Responsibilities:

• Desktop & Laptop Support
• Microsoft 365 Administration
• Network Troubleshooting
• Ticketing System Proficiency
• Printer & Peripheral Setup
• Remote Support Tools
• Onboarding & Offboarding
• Mobile Device Management
• Multi-Office Remote Support
• Client-Facing Communication
• Basic Server Awareness

Requirements:

Required Skills & Experience:

• 1–3 years of hands-on IT support experience
• Proficiency troubleshooting Windows 10/11 and macOS endpoints
• Working knowledge of Microsoft 365 (Exchange Online, Teams, SharePoint, Azure AD)
• Experience with Active Directory and GPO basics
• Familiarity with TCP/IP networking, DNS, DHCP, and VPN troubleshooting
• Ability to work independently at client sites
• Strong written and verbal communication skills
• Experience using a ticketing system (ConnectWise, Autotask, etc.)
• Valid driver''s license and reliable transportation

Nice-to-Have Skills & Experience:

• Network+, CCNA, or Microsoft certifications
• Experience with RMM tools (NinjaRMM, ConnectWise Automate, etc.)
• Familiarity with MDM platforms (Intune, Addigy, etc.)
• Exposure to backup solutions (Veeam, Datto, Acronis)
• Basic knowledge of firewall/switch configuration (Cisco, Meraki, SonicWall, Ubiquiti)
• Experience supporting VoIP systems
• Knowledge of cybersecurity basics
• Experience supporting clients in financial, legal, or healthcare industries

Location & Travel:

Primary Office: New Castle, DE (required when not at client site)

Client Sites: New Castle, DE area and surrounding region

Remote Support Coverage: Los Angeles, CA | New York City, NY | Long Island, NY