Desktop Support Technician

Description

We are looking for a Desktop Support Technician to provide responsive technical assistance for end users in San Antonio, Texas. This position focuses on resolving desktop, application, and account-related issues while delivering attentive service and clear communication. The ideal candidate brings strong troubleshooting ability, experience working in structured ticketing environments, and a customer-focused approach to daily support operations.

Responsibilities:
Provide day-to-day technical assistance for hardware, software, and application issues submitted by end users through the service desk.
Record, track, and maintain support requests accurately, ensuring tickets are updated with progress, resolution details, and next steps.
Diagnose reported technical problems, determine practical solutions, and escalate issues to the appropriate IT teams when needed.
Partner with infrastructure, application, and support groups to coordinate issue resolution and maintain service continuity.
Develop and refine internal support documentation and knowledge articles to improve consistency and speed of future troubleshooting.
Carry out assigned desktop support tasks within established IT service expectations, emphasizing timeliness, accuracy, and quality service.
Deliver a high level of customer service by communicating clearly, setting expectations, and handling support interactions with empathy and urgency.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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