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Senior Application Engineer, Release Management

Orlando, FL, US • Posted 17 hours ago • Updated 5 hours ago

Contract W2

On-site

$70 - $74/hr

Fitment

Dice Job Match Score™

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Job Details

Skills

IT Infrastructure
Software Development
Computer Science
Management Information Systems
ITIL
Software Development Methodology
DevOps
Microsoft SharePoint
JIRA
Confluence
Agile
Documentation
Critical Thinking
Attention To Detail
Collaboration
IT Service Management
Management
Communication Planning
Continuous Improvement
ServiceNow
UPS
SAP BASIS
Continuous Integration
Continuous Delivery
Regression Testing
Release Management
KPI
Corrective And Preventive Action
Training

Summary

Seeking a Release Manager a 12-month contract in Orlando, FL. Will work a hybrid onsite role 4 days onsite per week.

MUST HAVES:

ITIL (Information Technology Infrastructure Library)
The Software Development Life Cycle (SDLC)
ServiceNOW (SNOW) Knowledge (VERY important)
Sharepoint, jira, confluence

Qualifications:

Bachelor's degree in Computer Science, MIS, Business, Engineering or equivalent experience required.
5+ years of professional work experience preferably in IT Service Management, Development or Support
5+ years of formal Change and Release Management hands-on experience
Must have ITIL Certified - Foundations
Solid understanding of Software (SDLC), Engineering and Project Lifecycles
Solid understanding of DevOps and CI/CD pipelines
Must have strong ServiceNow ticketing experience
Hands-on experience using SharePoint, jira, and Confluence
Experience working in an Agile structured environment
Working experience with projects deployed using the CAB process
Strong interpersonal skills, with a demonstrated ability to make effective decisions while working through complex issues
Experience with reading and understanding technical requirements and documentation
Proven ability to assimilate complex technical concepts
Demonstrated strong critical thinking skills
Strong attention to detail

What You Will Be Doing:

Collaborate in both a team environment and independently with the CMO and IT delivery teams on the improvement, execution and measurement of the release management process. Provide tactical and strategic recommendations based on ITSM key performance indicators.
Manage Releases with a culture of communication, planning, and continual improvement. Lead post-deployment reviews that solicit open feedback and suggestions, specific to that Release, that will ensure the readiness and effective deployment of subsequent releases. Incorporate these findings and recommendations into the overall Release process
Open, maintain and close change records in the ServiceNow tool and ensure the content is complete, accurate and timely. Ensure the Change Record and all documentations meet acceptance criteria for the NBC-CMO and Parks Technology CAB.
Attends Change and Release meetings including delivery stand ups and CAB meetings.
Provide support for release and deployment management tools and processes.
Monitor the forward schedule of Change on a regular basis. Identify and evaluate potential impacts of both upcoming, in-progress or rescheduled Changes across Parks Technology. Reach out to Stakeholders and take appropriate steps to mitigate potential risk.
Evaluate release risks and impact and assess overall release readiness in order to mitigate negative effects on the production environment during and after deployment. This includes review of the release repositories throughout the CI/CD pipeline, regression test results and security scans.
Foster continuous improvements and evolve Release best practices as the organization evolves. Conduct service improvement initiatives through proactive monitoring and improvement actions Analyze and evaluate internal and external processes, document findings, identify areas for improvement and give recommendations to improve release management processes
Implement high quality, scalable and extendable metrics and KPIs to evaluate release readiness and identify critical issues impacting operations. Identify and assess trends and key drivers of release risk and quality for the IT Deliver Teams. Recommend corrective action.
25%
Understand and actively participate in Environmental, Health & Safety responsibilities by following established policy, procedures, training and team member involvement activities.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10105282
Position Id: 878766
Posted 17 hours ago

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