Systems Architect Director ServiceNow Solution Architect
Workplace: ONSITE
Location: Dallas/Austin, TX (Preferred), Chicago, IL (Workable), and New York, NY/Portland, OR/Seattle, WA (Secondary Options)
Start Date: 7/1
Duration: 2 months with extensions
ROLE & ACCOUNTABILITIES
We are seeking a highly experienced and strategic ServiceNow Architect to design, implement, and optimize our ServiceNow platform. We''re looking for a ServiceNow architecture expert with deep ITOM process knowledge and a proven track record of integrating ServiceNow with complex enterprise systems. You will play a pivotal role in defining our ServiceNow roadmap, ensuring scalability, performance, and alignment with our business objectives.
TOP 3 MUST-HAVE SKILLS
- CMDB Architecture and Data Modeling (At Least 5 YOE)
- CMDB alignment to CSDM (At Least 5 YOE)
- Discovery/Service Mapping (At Least 5 YOE)
SPECIFIC TOOLS/PLATFORMS/VERSIONS/CERTIFICATIONS (REQUIRED)
- Lansweeper Integration (Required)
- SAP Access (Required)
- CIS – Discovery (Preferred)
- CIS – Service Mapping (Preferred)
ADDITIONAL DETAILS
Seeking a ServiceNow CMDB Developer to design, build, and maintain a high-quality Configuration Management Database (CMDB) that underpins IT Service Management (ITSM) and IT Operations Management (ITOM). You will own CMDB data modeling, discovery, service mapping, integrations, and data quality/governance using ServiceNow best practices and the Common Service Data Model (CSDM). This role partners closely with platform, infrastructure, security, and application teams to ensure the CMDB accurately reflects our technology estate and supports impactful use cases, including incident, change, asset, event, observability, and risk.
The core focus is the LANSweeper integration to automate loading your physical devices (servers, laptops, desktops) into the CMDB, with the added goal of automating software application data available through that integration. Application instances and business applications are already flowing in, so this closes the loop on the physical and software side. Best practices and broader CMDB guidance are welcome, but the LANSweeper integration is a must-have.
KEY RESPONSIBILITIES
- Lead the architectural design and evolution of the ServiceNow platform, ensuring best practices, high performance, scalability, and maintainability.
- Define and enforce architectural standards, guidelines, and frameworks for ServiceNow development and configuration.
- Translate complex business requirements into robust, scalable, and secure technical solutions within the ServiceNow ecosystem.
- Provide expert guidance on platform capabilities, limitations, and strategic roadmap.
- Oversee the technical design and implementation of new ServiceNow modules and functionalities.
- Design and optimize ITOM processes within ServiceNow, including Event Management, Service Mapping, Discovery, CMDB, and Orchestration.
- Translate business needs into technical requirements for ITOM solutions, ensuring alignment with ITIL best practices.
- Drive the automation of IT operations and service delivery processes through ServiceNow ITOM capabilities.
- Provide subject matter expertise on ITOM concepts, leading workshops and training sessions as needed.
- Architect and oversee complex integrations between ServiceNow and other enterprise systems (e.g., HRIS, ERP, Monitoring Tools, Cloud Platforms, CMDBs, other ITSM tools).
- Define integration patterns, data synchronization strategies, and API specifications.
- Ensure data integrity, security, and performance across integrated systems.
- Develop and implement integration solutions using various methods (e.g., REST, SOAP, JDBC, MID Server, Integration Hub).
- Collaborate with business stakeholders, IT leadership, and development teams to understand requirements and deliver innovative solutions.
- Mentor and provide technical leadership to ServiceNow developers and administrators.
- Stay current with ServiceNow releases, new features, and industry best practices.
- Participate in pre-sales activities, solution presentations, and architectural reviews as required.
- Mentor junior team members and foster a culture of continuous learning and improvement.
- Experience leading client workshops, gathering business and technical requirements, and translating them into clear, well-defined user stories.
- Act as a trusted advisor to business, product owners, and leadership.
REQUIRED SKILLS & QUALIFICATIONS
- Bachelor’s degree in computer science, Information Technology, or a related field.
- 5+ years of demonstrable experience as a ServiceNow Solutions Architect, with a significant focus on ITOM modules.
- Deep understanding of ServiceNow platform capabilities, data model, security, performance optimization, and instance management.
- Ability to design end-to-end solutions that leverage the platform effectively.
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