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POSITION OVERVIEW

About the Position

The Chief Technology & Innovation Officer (CTIO) will develop a technology strategic plan and innovation strategy by aligning new initiatives and technology projects to support the Clerk of the Court’s mission and goals.  The CTIO will identify and develop technology innovation capabilities including new technology products and services that will support the lean operations and improve customer experience at the Clerk’s Office.

About the Office of the Clerk of the Superior Court

Join a team on a mission to provide fair and equitable access to justice. Our department is looking for people who strive to provide excellent customer service, collaborate in a team atmosphere, and serve the community, by actively learning through experiences using both successes and failures as opportunities to learn and grow.   Every team member plays a vital role in providing services for the justice system, the legal community, and the general public.

POSITION QUALIFICATIONS

We recognize your time is valuable, so please apply if you meet the following required qualifications.

Education 

Bachelor’s degree in Computer Science or related field.

Experience 

Ten (10) years of professional level experience in business process improvement, strategy development, program management and/or information technology, of which includes five (5) years of management experience.

Combined education and experience qualifications 

A combination of post-secondary education and job-related experience may substitute for the minimum qualifications on a year-for-year basis.

ESSENTIAL JOB TASKS

The tasks listed are a representation and not an all-inclusive list of essential job tasks for this position, depending on area of focus. 

•       Develop and execute the technology vision and strategy for Clerk of the Superior Court, in alignment with our mission and values. Oversee the design, development, testing, deployment, and maintenance for all of our technology (apps, systems, integrations).

•       Clearly articulate the organization''s technical vision and roadmap to key stakeholders, partners, and the broader executive leadership team. Present goals, wins, and progress updates regularly.

•       Develops, leads, establishes, and maintains short- and long-term goals, strategic plans, innovation strategies and priorities for various projects and programs. 

•       Lead the Program Management Office that qualifies and aligns new initiatives and projects to support the Office Strategic Plans. 

•       Identifies and develops technology innovation capabilities, including new technology products and services supporting lean operations and improved customer experience.  

•       Leads and directs several divisions and specialty groups within the Clerk’s Office, including the Information Technology Group, the Project Management Group, business intelligence and analytics.  

•       Directs project management, including analytics and business intelligence, to ensure the effective qualification of new initiatives, projects and development of business requirements.

•       Directs the information technology groups in the development and delivery of technology projects that support the strategic plan.

•       Develops annual budgets to ensure alignment is in support of short and long term innovation initiatives.

•       Develops strong working relationships with the County, including the County’s process improvement group and the County’s CIO, to collaborate and partner on innovation opportunities.

•       Generates forward thinking ideas to improve Office innovation regarding business and technical support.

Working Conditions 

Mostly office setting in high volume, fast-paced environment. Builds constructive relationships with people both similar and different from oneself in an open, friendly, and accepting way.  Models supportive, inclusive, and equitable behavior; acts with positive intent, mutual respect, and honesty. Requires long periods of sitting while completing computer activities. Ability to frequently ascend and descend 1-3 steps to work area, with or without accommodation. Ability to lift boxes or other items up to 20 pounds and carry, push or pull from one courthouse to another. May require travel to and from job related locations during the course of a scheduled workday, subject to County policies regarding the use of County vehicles and/or private vehicles use on County business.

FACTORS FOR SUCCESS

COSC adopted Factors for Success to provide transparent guidance for sustainability, strategic initiative achievement, positive learning culture, and inclusivity by linking foundational skills and value-based behaviors.  The four Factors for Success and related competencies are:

•       Thought: Have and use the appropriate knowledge. (Business Acumen, Customer Focus, Strategic Mindset)

•       Results: Take initiative and be accountable for results.  (Takes Initiative, Ensures Accountability, Results Focused)

•       People: Effectively communicate and interact with others.  (Influential, Develops/Others Teamwork, Collaborative)

•       Self: Recognize and reflect on oneself and one’s behavior.  (Authentic, Aware, Flexible)

SELECTION PROCEDURE: 

The Maricopa County Human Resources Department reserves the right to admit to the selection process only those candidates considered to be the most highly qualified. Those selected will be assessed based on the

evaluation of listed education and experience. The hiring authority will interview and select the successful candidate from a list provided by Human Resources.

All offers of employment made to new hires and rehires at Maricopa County are contingent upon successful completion of a post-offer, pre-employment thorough background investigation. A background investigation is conducted on a current employee who changes to a Safety Sensitive Position or one having the potential for serious adverse impact on the integrity or efficiency of the County. These requirements do not pertain to employees of elected officials who undergo background investigation processes administered through their respective offices.

Maricopa County is an EEO/ADA Reasonable Accommodation Employer.