Description
We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical assistance for our staff in Sonora, California. This Contract position focuses on delivering hands-on and remote support across desktop systems, user accounts, productivity tools, and audio visual technology. The ideal candidate will be comfortable resolving day-to-day technical issues, supporting audio visual and Zoom connectivity, and ensuring users can work efficiently with minimal disruption.
Responsibilities:
Deliver onsite and remote technical support for court users, addressing hardware, software, and access-related issues in a timely manner.
Diagnose and resolve incidents involving Windows 10 and Windows 11 workstations, Microsoft 365 applications, and standard desktop tools.
Support audio visual equipment and help maintain reliable video and audio performance for Zoom meetings and related conferencing needs.
Troubleshoot connectivity and functionality issues affecting WiFi, desktop peripherals, and end-user devices.
Assist with the setup, support, and maintenance of equipment such as network printers and desktop scanners.
Manage service requests and incident tickets, documenting findings, actions taken, and resolutions clearly.
Provide user support for account access and basic security administration within Active Directory environments.
Requirements
Experience providing help desk, desktop support, or field service assistance in an end-user environment.
Working knowledge of Windows 10 and Windows 11 operating systems.
Familiarity with Microsoft 365 and Microsoft Office productivity applications.
Ability to troubleshoot common issues involving desktops, printers, scanners, and related peripherals.
Understanding of Active Directory account management and basic security settings.
Exposure to audio visual technology, Zoom support, and wireless connectivity troubleshooting.
Strong problem-solving skills with the ability to communicate clearly by phone, remotely, and in person.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: rhalfint
- Position Id: 00390-0013434819
- Posted 4 hours ago
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