IT Service Desk 1

Description

We are looking for an IT Service Desk 1 specialist to join a contract assignment supporting end users in California. This role is ideal for someone who enjoys solving everyday technical issues, delivering responsive service, and working across core desktop and account support tasks. The position focuses on assisting internal users with Microsoft-based environments, access administration, and frontline troubleshooting in a hybrid support setting.

Responsibilities:
Provide first-line technical assistance for common user issues related to Microsoft 365, Outlook, Exchange, account access, and password recovery.
Administer user profiles and permissions within Active Directory and Exchange, including account creation, updates, and access changes.
Investigate desktop, operating system, and entry-level network problems, resolving issues directly or routing them to the appropriate support tier.
Handle routine network and organizational assignment tasks required to support daily IT operations.
Complete workstation setup, software installation, maintenance activities, and foundational system administration duties.
Review endpoint security alerts in CrowdStrike, take initial action, and escalate potential threats when necessary.
Manage incoming support requests through the ticketing system while maintaining a responsive, timely, and customer-focused experience for internal staff.

Requirements

Previous experience in a help desk, service desk, or technical support role within a fast-paced support environment.
Working knowledge of Microsoft technologies, including Microsoft 365, Exchange, Windows, and Active Directory.
Hands-on experience with password resets, user onboarding, account administration, and desktop support troubleshooting.
Basic understanding of networking concepts and the ability to identify and isolate connectivity-related issues.
Experience using a ticket management platform such as Jira Service Management or a similar system.
Strong problem-solving, communication, and customer service abilities.
Familiarity with CrowdStrike is preferred.
Experience in a financial services or credit union environment, and exposure to Scimitar, would be considered an advantage.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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