Description
We are looking for a Help Desk/Desktop Support Analyst to join a team in California in a contract capacity with the potential for a permanent role. This role focuses on delivering day-to-day technical assistance for end users, supporting core Microsoft workplace tools, and ensuring issues are resolved efficiently. The ideal candidate is customer-focused, organized, and comfortable handling a mix of desktop support, account administration, and ticket-based service requests.
Responsibilities:
Deliver front-line technical support for Microsoft 365 applications, including user access assistance, password support, and routine workstation issue resolution.
Troubleshoot remote access and desktop support concerns, identifying when matters should be advanced to senior-level technical resources.
Maintain accurate service records and monitor issue progress through ConnectWise ticketing workflows.
Perform user administration tasks within Active Directory and assist with identity-related setup activities.
Partner with external service providers and vendors to help resolve technology issues in a timely manner.
Create and maintain documentation for support procedures and user-facing processes across Microsoft Teams, SharePoint, and OneDrive.
Support Windows-based desktop environments by diagnosing common hardware and software problems and guiding users toward resolution.
Requirements
Experience providing help desk or desktop support in a Windows-based environment.
Working knowledge of Active Directory for basic user and access administration tasks.
Familiarity with Microsoft Windows 10 and general Microsoft desktop operating systems.
Ability to perform foundational troubleshooting for software, hardware, and user access issues.
Experience using a ticketing system to log, track, and update service desk requests.
Strong communication skills with the ability to support users clearly and professionally.
Comfortable working with Microsoft 365 tools and related collaboration platforms.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: rhalfint
- Position Id: 00460-0013425991
- Posted 1 hour ago
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