IT Workplace Support

About The Role

This position requires the successful candidate to work on a W2 directly with FDM. We cannot accept C2C, 1099 or employment sponsorship (e.g. H1-B) for this position.

FDM is a global business and technology consultancy delivering client and industry driven solutions through our 5 core specialist Practices; Software Engineering, Data & Analytics, IT Operations, Change & Transformation, and Risk, Regulation & Compliance.

FDM is seeking a IT Workplace Support located in New York to support a project in the Finance sector. Involvement in this project is anticipated to last initially 12 month but may be extended.

This role will be in-person with requirements to be in office 6 days per week.

About You

Role Overview

The IT Workplace Support / Desk Readiness Analyst is responsible for ensuring all desks, meeting rooms, and end-user technology are fully operational ahead of business hours.

This role is highly proactive and operational, focused on minimising user disruption, reducing support tickets, and delivering a consistently ready-to-use workplace environment across all office floors.

Key Responsibilities

Desk Readiness & Workspace Validation

• Execute structured desk checks across all assigned floors using a defined checklist
• Validate full workstation functionality including:
  • Monitors (ultrawide or dual setups)
  • USB-C / display cables and connectivity
  • Keyboard, mouse, and camera
• Conduct live workstation testing:
  • Connect test laptop and confirm display, charging, and peripherals
  • Log in using standard user credentials
• Confirm network connectivity:
  • Ethernet connection (not Wi-Fi)
  • Internet and internal system access
  • Basic network performance validation

Conference Room & Workplace Readiness

• Perform daily walkthroughs of conference rooms and shared spaces
• Ensure AV equipment and room setups are fully operational
• Identify and resolve issues proactively before business hours
• Escalate where required

Hardware & Peripheral Support

• Ensure all desks are fully equipped with required hardware:
  • Monitor(s), camera, keyboard, mouse, LAN cable
• Re-seat loose connections and replace faulty or missing components
• Maintain availability of spare equipment stock

Asset Management & Lifecycle Support

• Support laptop lifecycle activities:
  • Disk wiping and device retirement
  • Vendor return processing
• Conduct weekly physical inventory checks across:
  • Laptops, monitors, and peripherals

Office Moves & Ad-Hoc Support

• Support desk moves and office reconfigurations
• Ensure all moved workstations are fully operational
• Provide ad-hoc workplace IT support as required

Inventory & Equipment Management

• Manage stock levels and restocking activities
• Support equipment distribution points (e.g., vending / A/V rooms)

Working Hours

• Monday - Friday: 5:00 AM - 9:00 AM
  Early morning shift to ensure full workplace readiness before user arrival
• Sunday: 10-hour shift
  Focused on full desk audits, inventory, lifecycle tasks, and pre-week readiness

Key Deliverables

• Fully operational desks and meeting rooms prior to business hours
• Reduced volume of user-facing IT issues (particularly Monday morning)
• Accurate reporting of desk checks, issues, and resolutions
• Maintained and reconciled IT asset inventory

Skills & Experience

Required:

• Desktop / IT support experience
• Hands-on hardware troubleshooting (monitors, peripherals, connectivity)
• Basic networking knowledge (Ethernet, ports, connectivity checks)
• Experience working with structured checklists or operational processes

Personal Attributes:

• Strong attention to detail
• Proactive and self-sufficient
• Comfortable working in early morning / low supervision environments
• Clear communicator with good reporting discipline

About Us

About FDM

FDM powers the people behind tech and innovation. We spot trends, find top talent, and help businesses stay ahead.

With 35+ years of experience, we coach, mentor, and launch fresh thinkers from diverse backgrounds into world-class careers. Partnering with top global companies, we deliver the right talent at the right time-while guiding our people toward exponential growth.

Global impact - 18 centers across North America, APAC, the UK, and Europe
25,000+ careers launched - and counting
300+ trusted client partners

Committed to Diversity, Equity and Inclusion

Tech careers should be for everyone. With 75+ nationalities represented, FDM thrives on diversity, fuels innovation through unique perspectives, and celebrates success together. As an Equal Opportunity Employer and FTSE4Good-listed company, we ensure every qualified applicant gets a fair shot-no barriers, just opportunities.

Additional Considerations

FDM Group, Inc. is registered to operate and hire employees in select states within the US. We will consider employment applications exclusively from candidates who are either residing in one of the following states or willing to relocate to them: Arizona, California, Colorado, Delaware, Florida, Georgia, Illinois, Indiana, Massachusetts, Maryland, Minnesota, North Carolina, New Jersey, New York, Pennsylvania, Tennessee, Texas, Utah, and Virginia.