job summary:
Our client in Central New Jersey has an immediate opening for an experienced Help Desk Analyst (Contract Role).
100% Phone support/Remote
SHIFT SATURDAY AND SUNDAYS 8AM TO 8PM
Candidates should have extensive experience in Exchange, Active Directory, Office 365, Windows 11 and be able to multitask. Ability to take phone calls and escalate as required to Level 3 support.
location: Edison, New Jersey
job type: Contract
salary: $33 - 39 per hour
work hours: 8am to 6pm
education: Associates
responsibilities:
- Respond to requests daily for technical assistance primarily via phone and e-mail
- Diagnose/resolve or escalate where appropriate technical hardware and software issues
- Log all incidents and questions
- Research questions using available resources (Internet, call tracking software, knowledgebase)
- Setup Audio/Video Conferences
- Follow Helpdesk procedures
- Administer Windows domain user accounts (Unlock accounts, reset passwords)
- Document solutions in the call tracking system knowledgebase
Systems Administration & Cloud Support
Administer Microsoft 365 environments, including Exchange Online, SharePoint, and OneDrive.
Manage Active Directory for user provisioning, terminations, password resets, and permissions.
Provide support for system and cloud administration tasks, including file migrations to OneDrive.
Use and create PowerShell scripts to modify AD objects
Key Technical Proficiencies:
- Windows 7/10 (MCP Preferred), Office 2007/13
- Active Directory Understanding (Mapping Drives, Unlocking Accounts, Network Printers, NTFS permissioning)
- Terminal Services/Remote Desktop Services and ThinClient Support a plus
#LI-NB2
qualifications:
Required Skills -Technical Support
Systems Administration
Microsoft 365
Exchange Online,
OneDrive
SharePoint
Active Directory Administration
user accounts, group management, permissions
Strong troubleshooting abilities
Excellent communication skills (oral and written)
Ability to handle escalated technical issues with white-glove service for C-level executives
Education and Experience:
- Minimum 7 years of technical phone support in a Windows/Microsoft Office environment (preferably financial background)
- 4 years college or technical school certification
- Microsoft certified or actively seeking Microsoft certification
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
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